PENGARUH KOMPETENSI DIGITAL DAN BUDAYA ORGANISASI TERHADAP EFEKTIVITAS KERJA PEGAWAI DI BANDARA NGURAH RAI
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi digital dan budaya organisasi terhadap efektivitas kerja pegawai di Bandara Internasional I Gusti Ngurah Rai. Penelitian menggunakan pendekatan kuantitatif dengan desain explanatory research untuk menguji hubungan kausal antara variabel independen dan variabel dependen dalam konteks transformasi digital sektor kebandaraan. Pengumpulan data dilakukan melalui penyebaran kuesioner terstruktur kepada 162 pegawai yang dipilih dengan teknik purposive sampling. Variabel kompetensi digital diukur berdasarkan kerangka DigComp 2.2 yang mencakup literasi informasi dan data, komunikasi dan kolaborasi digital, pembuatan konten digital, keamanan digital, serta pemecahan masalah teknologi. Variabel budaya organisasi diukur melalui dimensi adaptabilitas, keterlibatan, konsistensi, dan misi organisasi, sedangkan efektivitas kerja diukur melalui ketepatan waktu, kualitas hasil kerja, pencapaian target, dan pemanfaatan teknologi kerja. Data dianalisis menggunakan regresi linier berganda dengan bantuan SPSS melalui uji validitas, reliabilitas, asumsi klasik, uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa kompetensi digital berpengaruh positif dan signifikan terhadap efektivitas kerja pegawai, budaya organisasi juga berpengaruh positif dan signifikan serta menjadi variabel yang lebih dominan, dan kedua variabel secara simultan berpengaruh positif dan signifikan terhadap efektivitas kerja pegawai. Nilai koefisien determinasi sebesar 0,642 menunjukkan bahwa 64,2% variasi efektivitas kerja dapat dijelaskan oleh kompetensi digital dan budaya organisasi. Temuan ini menegaskan bahwa peningkatan efektivitas kerja pegawai bandara perlu dilakukan melalui penguatan kompetensi digital dan budaya organisasi secara terpadu.
References
Thums, J., Künzel, L., Klumpp, M., Bardmann, M.-M., & Ruiner, C. (2023). Future air transportation and digital work at airports – Review and developments. Transportation Research Interdisciplinary Perspectives, 19, 100808. https://doi.org/10.1016/j.trip.2023.100808
Aggarwal, S. (2024). Impact of dimensions of organisational culture on employee satisfaction and performance level in select organisations. IIMB Management Review, 36(3), 230–238. https://doi.org/10.1016/j.iimb.2024.07.001
Aggarwal, S. (2024). Impact of dimensions of organisational culture on employee satisfaction and performance level in select organisations. IIMB Management Review, 36(3), 230–238. https://doi.org/10.1016/j.iimb.2024.07.001
Airports Council International–North America. (2022, June). The future of the airport workforce. https://airportscouncil.org/wp content/uploads/2022/07/2022FutureofWorkforceFinal.pdf
Armstrong, M. (2006). Performance management: Key strategies and practical guidelines (3rd ed.). Kogan Page. https://books.google.com/books/about/Performance_Management.html?id=nI0xvgAACAAJ
Armstrong, M., & Taylor, S. (2020). Armstrong’s handbook of human resource management practice (15th ed.). Kogan Page. https://books.google.com/books/about/Armstrong_s_Handbook_of_Human_Resource_M.html?id=g7zEDwAAQBAJ
Audrin, B., Audrin, C., & Salamin, X. (2024). Digital skills at work – Conceptual development and empirical validation of a measurement scale. Technological Forecasting and Social Change, 202, 123279. https://doi.org/10.1016/j.techfore.2024.123279
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Badrianto, Y., & Sapruwan, M. (2024). The influence of human resource quality, work professionalism, and work commitment on employee performance. International Journal of Applied Finance and Business Studies, 12(3), 243–248. https://doi.org/10.35335/ijafibs.v12i3.339
Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Becker, G. S. (1993). Human capital: A theoretical and empirical analysis, with special reference to education (3rd ed.). University of Chicago Press. https://press.uchicago.edu/ucp/books/book/chicago/H/bo3684031.html
Bogale, A. T., & Debela, K. L. (2024). Organizational culture: A systematic review. Cogent Business & Management, 11(1), 2340129. https://doi.org/10.1080/23311975.2024.2340129
Bogale, A. T., & Debela, K. L. (2024). Organizational culture: A systematic review. Cogent Business & Management, 11(1), 2340129. https://doi.org/10.1080/23311975.2024.2340129
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications. https://books.google.com/books/about/Research_Design.html?id=KGNADwAAQBAJ
Dessler, G. (2020). Human resource management (16th ed.). Pearson. https://www.pearson.com/en-us/subject-catalog/p/human-resource-management/P200000005876/9780135637289
Vuorikari, R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The Digital Competence Framework for Citizens. Publications Office of the European Union. https://doi.org/10.2760/115376
European Commission, Joint Research Centre. (2022). DigComp 2.2: The Digital Competence Framework for Citizens. Publications Office of the European Union. https://doi.org/10.2760/115376
Halpern, N., Mwesiumo, D., Suau-Sanchez, P., Budd, T., & Bråthen, S. (2021). Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports. Journal of Air Transport Management, 90, 101949. https://doi.org/10.1016/j.jairtraman.2020.101949
Ghozali, I. (2021). Aplikasi analisis multivariate dengan program IBM SPSS 26 (10th ed.). Badan Penerbit Universitas Diponegoro. https://digilib.stekom.ac.id/online-public-access-catalogue/detail/sbm-aplikasi-analisis-multivariate-dengan-program-ibm-spss-26-edisi-10/cover
Halpern, N., Mwesiumo, D., Suau-Sanchez, P., Budd, T., & Bråthen, S. (2021). Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports. Journal of Air Transport Management, 90, 101949. https://doi.org/10.1016/j.jairtraman.2020.101949
InfoPublik. (n.d.). Inovasi digitalisasi Bandara Ngurah Rai. https://infopublik.id/read/839573/inovasi-digitalisasi-bandara-ngurah-rai
Badan Pusat Statistik. (2024, November 25). Statistik transportasi udara 2023. https://www.bps.go.id/id/publication/2024/11/25/a8fac4f872ffc88d3f45d0d3/statistik-transportasi-udara-2023.html
Montague-Nelson, G. (2024, July 29). Technological changes at airports and their impact on workers. International Transport Workers’ Federation. https://www.itfglobal.org/en/resources/technological-changes-airports-and-their-impact-workers
Mendoza-Chan, J., & Pee, L. G. (2024). Digital skilling of working adults: A systematic review. Computers & Education, 218, 105076. https://doi.org/10.1016/j.compedu.2024.105076
Huu, P. T. (2023). Impact of employee digital competence on the relationship between digital autonomy and innovative work behavior: A systematic review. Artificial Intelligence Review, 56, 14193–14222. https://doi.org/10.1007/s10462-023-10492-6
International Transport Workers’ Federation. (2024, July 29). Technological changes at airports and their impact on workers. https://www.itfglobal.org/en/resources/technological-changes-airports-and-their-impact-workers
Halpern, N., Mwesiumo, D., Suau-Sanchez, P., Budd, T., & Bråthen, S. (2021). Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports. Journal of Air Transport Management, 90, 101949. https://doi.org/10.1016/j.jairtraman.2020.101949
Vuorikari, R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The Digital Competence Framework for Citizens: With new examples of knowledge, skills and attitudes. Publications Office of the European Union. https://doi.org/10.2760/115376
Mendoza-Chan, J., & Pee, L. G. (2024). Digital skilling of working adults: A systematic review. Computers & Education, 218, 105076. https://doi.org/10.1016/j.compedu.2024.105076
Satispi, E., Rajiani, I., Murod, M., & Andriansyah, A. (2023). Human resources information system (HRIS) to enhance civil servants’ innovation outcomes: Compulsory or complimentary? Administrative Sciences, 13(2), 32. https://doi.org/10.3390/admsci13020032
Thums, J., Künzel, L., Klumpp, M., Bardmann, M.-M., & Ruiner, C. (2023). Future air transportation and digital work at airports – Review and developments. Transportation Research Interdisciplinary Perspectives, 19, 100808. https://doi.org/10.1016/j.trip.2023.100808
van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2020). Determinants of 21st-century skills and 21st-century digital skills for workers: A systematic literature review. SAGE Open, 10(1), 1–14. https://doi.org/10.1177/2158244019900176
Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5(2), 171–180. https://doi.org/10.1002/smj.4250050207
Robbins, S. P., & Coulter, M. (2020). Management (15th ed.). Pearson. https://books.google.co.id/books/about/Management.html?id=RqpPzQEACAAJ&redir_esc=y
Schein, E. H. (2010). Organizational culture and leadership (4th ed.). Jossey-Bass. https://books.google.co.id/books/about/Organizational_Culture_and_Leadership.html?id=Mnres2PlFLMC&redir_esc=y
Zulkarnaen, W., Fitriani, I., & Yuningsih, N. (2020). Pengembangan Supply Chain Management Dalam Pengelolaan Distribusi Logistik Pemilu Yang Lebih Tepat Jenis, Tepat Jumlah Dan Tepat Waktu Berbasis Human Resources Competency Development Di KPU Jawa Barat. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 4(2), 222-243. https://doi.org/10.31955/mea.vol4.iss2.pp222-243.
Aggarwal, S. (2024). Impact of dimensions of organisational culture on employee satisfaction and performance level in select organisations. IIMB Management Review, 36(3), 230–238. https://doi.org/10.1016/j.iimb.2024.07.001
Aggarwal, S. (2024). Impact of dimensions of organisational culture on employee satisfaction and performance level in select organisations. IIMB Management Review, 36(3), 230–238. https://doi.org/10.1016/j.iimb.2024.07.001
Airports Council International–North America. (2022, June). The future of the airport workforce. https://airportscouncil.org/wp content/uploads/2022/07/2022FutureofWorkforceFinal.pdf
Armstrong, M. (2006). Performance management: Key strategies and practical guidelines (3rd ed.). Kogan Page. https://books.google.com/books/about/Performance_Management.html?id=nI0xvgAACAAJ
Armstrong, M., & Taylor, S. (2020). Armstrong’s handbook of human resource management practice (15th ed.). Kogan Page. https://books.google.com/books/about/Armstrong_s_Handbook_of_Human_Resource_M.html?id=g7zEDwAAQBAJ
Audrin, B., Audrin, C., & Salamin, X. (2024). Digital skills at work – Conceptual development and empirical validation of a measurement scale. Technological Forecasting and Social Change, 202, 123279. https://doi.org/10.1016/j.techfore.2024.123279
Badan Pusat Statistik. (2024, November 25). Statistik transportasi udara 2023. https://www.bps.go.id/id/publication/2024/11/25/a8fac4f872ffc88d3f45d0d3/statistik-transportasi-udara-2023.html
Badrianto, Y., & Sapruwan, M. (2024). The influence of human resource quality, work professionalism, and work commitment on employee performance. International Journal of Applied Finance and Business Studies, 12(3), 243–248. https://doi.org/10.35335/ijafibs.v12i3.339
Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Becker, G. S. (1993). Human capital: A theoretical and empirical analysis, with special reference to education (3rd ed.). University of Chicago Press. https://press.uchicago.edu/ucp/books/book/chicago/H/bo3684031.html
Bogale, A. T., & Debela, K. L. (2024). Organizational culture: A systematic review. Cogent Business & Management, 11(1), 2340129. https://doi.org/10.1080/23311975.2024.2340129
Bogale, A. T., & Debela, K. L. (2024). Organizational culture: A systematic review. Cogent Business & Management, 11(1), 2340129. https://doi.org/10.1080/23311975.2024.2340129
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications. https://books.google.com/books/about/Research_Design.html?id=KGNADwAAQBAJ
Dessler, G. (2020). Human resource management (16th ed.). Pearson. https://www.pearson.com/en-us/subject-catalog/p/human-resource-management/P200000005876/9780135637289
Vuorikari, R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The Digital Competence Framework for Citizens. Publications Office of the European Union. https://doi.org/10.2760/115376
European Commission, Joint Research Centre. (2022). DigComp 2.2: The Digital Competence Framework for Citizens. Publications Office of the European Union. https://doi.org/10.2760/115376
Halpern, N., Mwesiumo, D., Suau-Sanchez, P., Budd, T., & Bråthen, S. (2021). Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports. Journal of Air Transport Management, 90, 101949. https://doi.org/10.1016/j.jairtraman.2020.101949
Ghozali, I. (2021). Aplikasi analisis multivariate dengan program IBM SPSS 26 (10th ed.). Badan Penerbit Universitas Diponegoro. https://digilib.stekom.ac.id/online-public-access-catalogue/detail/sbm-aplikasi-analisis-multivariate-dengan-program-ibm-spss-26-edisi-10/cover
Halpern, N., Mwesiumo, D., Suau-Sanchez, P., Budd, T., & Bråthen, S. (2021). Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports. Journal of Air Transport Management, 90, 101949. https://doi.org/10.1016/j.jairtraman.2020.101949
InfoPublik. (n.d.). Inovasi digitalisasi Bandara Ngurah Rai. https://infopublik.id/read/839573/inovasi-digitalisasi-bandara-ngurah-rai
Badan Pusat Statistik. (2024, November 25). Statistik transportasi udara 2023. https://www.bps.go.id/id/publication/2024/11/25/a8fac4f872ffc88d3f45d0d3/statistik-transportasi-udara-2023.html
Montague-Nelson, G. (2024, July 29). Technological changes at airports and their impact on workers. International Transport Workers’ Federation. https://www.itfglobal.org/en/resources/technological-changes-airports-and-their-impact-workers
Mendoza-Chan, J., & Pee, L. G. (2024). Digital skilling of working adults: A systematic review. Computers & Education, 218, 105076. https://doi.org/10.1016/j.compedu.2024.105076
Huu, P. T. (2023). Impact of employee digital competence on the relationship between digital autonomy and innovative work behavior: A systematic review. Artificial Intelligence Review, 56, 14193–14222. https://doi.org/10.1007/s10462-023-10492-6
International Transport Workers’ Federation. (2024, July 29). Technological changes at airports and their impact on workers. https://www.itfglobal.org/en/resources/technological-changes-airports-and-their-impact-workers
Halpern, N., Mwesiumo, D., Suau-Sanchez, P., Budd, T., & Bråthen, S. (2021). Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports. Journal of Air Transport Management, 90, 101949. https://doi.org/10.1016/j.jairtraman.2020.101949
Vuorikari, R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The Digital Competence Framework for Citizens: With new examples of knowledge, skills and attitudes. Publications Office of the European Union. https://doi.org/10.2760/115376
Mendoza-Chan, J., & Pee, L. G. (2024). Digital skilling of working adults: A systematic review. Computers & Education, 218, 105076. https://doi.org/10.1016/j.compedu.2024.105076
Satispi, E., Rajiani, I., Murod, M., & Andriansyah, A. (2023). Human resources information system (HRIS) to enhance civil servants’ innovation outcomes: Compulsory or complimentary? Administrative Sciences, 13(2), 32. https://doi.org/10.3390/admsci13020032
Thums, J., Künzel, L., Klumpp, M., Bardmann, M.-M., & Ruiner, C. (2023). Future air transportation and digital work at airports – Review and developments. Transportation Research Interdisciplinary Perspectives, 19, 100808. https://doi.org/10.1016/j.trip.2023.100808
van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2020). Determinants of 21st-century skills and 21st-century digital skills for workers: A systematic literature review. SAGE Open, 10(1), 1–14. https://doi.org/10.1177/2158244019900176
Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5(2), 171–180. https://doi.org/10.1002/smj.4250050207
Robbins, S. P., & Coulter, M. (2020). Management (15th ed.). Pearson. https://books.google.co.id/books/about/Management.html?id=RqpPzQEACAAJ&redir_esc=y
Schein, E. H. (2010). Organizational culture and leadership (4th ed.). Jossey-Bass. https://books.google.co.id/books/about/Organizational_Culture_and_Leadership.html?id=Mnres2PlFLMC&redir_esc=y
Zulkarnaen, W., Fitriani, I., & Yuningsih, N. (2020). Pengembangan Supply Chain Management Dalam Pengelolaan Distribusi Logistik Pemilu Yang Lebih Tepat Jenis, Tepat Jumlah Dan Tepat Waktu Berbasis Human Resources Competency Development Di KPU Jawa Barat. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 4(2), 222-243. https://doi.org/10.31955/mea.vol4.iss2.pp222-243.
Published
2026-06-19
How to Cite
Sinuhaji, G., & Supriyadinata G, A. N. E. (2026). PENGARUH KOMPETENSI DIGITAL DAN BUDAYA ORGANISASI TERHADAP EFEKTIVITAS KERJA PEGAWAI DI BANDARA NGURAH RAI. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 10(2), 579-599. https://doi.org/10.31955/mea.v10i2.7528
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