ANALISIS DISIPLIN KERJA APARATUR DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KELURAHAN

Erni Mawati Waruwu; Enik Rahayu

doi:10.31955/mea.v10i2.7486

Erni Mawati Waruwu Sekolah Tinggi Imu Ekonomi Pariwisata Indonesia
Enik Rahayu Sekolah Tinggi Imu Ekonomi Pariwisata Indonesia

DOI: https://doi.org/10.31955/mea.v10i2.7486

Abstract

This study aims to analyze the work discipline of government apparatus in improving the quality of public services in Karangjati Village, Semarang Regency. The research focuses on the level of work discipline, the factors influencing discipline, and its impact on public service quality. This study employs a qualitative approach with a descriptive method. Data were collected through in-depth interviews, observations, and documentation involving key informants, including the village head, administrative staff, and community members as service users. The data were analyzed using the interactive model of Miles, Huberman, and Saldaña, which consists of data reduction, data display, and conclusion drawing. The findings reveal that the work discipline of the apparatus is relatively good but not yet optimal, as indicated by inconsistencies in punctuality and task implementation. The factors influencing work discipline include work motivation, leadership, supervision, reward and punishment systems, and organizational culture. The quality of public services is also considered fairly good but still requires improvement, particularly in terms of service speed and responsiveness. The study concludes that work discipline has a strong relationship with public service quality, where improved discipline leads to better service outcomes. Therefore, strategic efforts are needed, including strengthening supervision, implementing consistent reward and punishment systems, and developing a disciplined and service-oriented organizational culture.

References

Candrama, D. (2022). Pengaruh Total Quality Management (TQM). Gaya Kepemimpinan, 110.
Creswell, J. W. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches.
Dewi, D. R., & Prasetyo, A. R. (2017). Pengaruh Iklim Organisasi, Kepuasan Kerja, Keterlibatan kerja , Terhadap Komitmen Organisasi Pada PT.X. Jurnal Empati, 6(1), 80–85. https://ejournal.gunadarma.ac.id/index.php/psiko/article/view/1628
Familta, Z., Elfindri, E., & Yunita, J. (2019). analisis Analisis Manajemen Pelayanan Instalasi Gizi di Rumah Sakit Umum Daerah Arifin Achmad Provinsi Riau Tahun 2019. Jurnal Kesehatan Komunitas, 5(3), 218–226. https://doi.org/10.25311/keskom.vol5.iss3.460
Fauzzia, W., Rahmayani, R., & Handayani, R. D. (2022). Peranan Standar Operasional Prosedur Dalam Meningkatkan Kinerja Cook Di Kitchen Department Hotel Harper Purwakarta By Aston. Jurnal Manajemen Perhotelan Dan Pariwisata, 5(2), 100–105. https://doi.org/10.23887/jmpp.v5i2.46858
Hasibuan, M. (2021). Manajemen Sumber Daya Manusia. In Jakarta: Bumi Aksara.
Hasibuan, M. S. P. (2016). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara. In Jakarta: Bumi Aksara.
Hidayat, A. S. (2018). Pengaruh Kepuasan Kerja Terhadap Komitmen Organisasi Dan Turnover Intention. Jurnal Manajemen Dan Pemasaran Jasa, 11(1), 51–66. https://doi.org/10.25105/jmpj.v11i1.2516
Illanisa, N., Zulkarnaen, W., & Suwana, A. (2019). Pengaruh Disiplin Kerja Terhadap Kinerja Karyawan Sekolah Dasar Islam Binar Indonesia Bandung. Jurnal SEMAR: Sain Ekonomi Manajemen & Akuntansi Riviu, 1(3), 16-25.
L.J Moleong. (2022). Metodologi Penelitian Kualitatif. In Metodologi Penelitian Kualitatif. In Rake Sarasin (Issue Maret). https://scholar.google.com/citations?user=O-B3eJYAAAAJ&hl=en
Miles, M. B., Huberman, A. M., & Saldana, J. (2019). Qualitative data analysis: A methods sourcebook.
Oktaviyani, K. M., Rahmawati, P. I., & Parma, I. P. G. (2020). Pengaruh Kemampuan dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Hotel Nugraha Lovina Seaview Resort & Spa. Prospek: Jurnal Manajemen Dan Bisnis, 2(1), 93. https://doi.org/10.23887/pjmb.v2i1.26206
Prasetyo Kurniawan. (2019). Pengaruh Disiplin Kerja, Motivasi, Dan Komitmen Organisasi Terhadap Kinerja Karyawan Pada Pt. Bank Rakyat Indonesia (Persero) Cabang Tangerang Merdeka. Jurnal Ekonomi Efektif, 1(2), 176–184. https://garuda.kemdikbud.go.id/documents/detail/2006836
Pratiwi, A. R., & Muzakki, M. (2021). Perceived Organizational Support Terhadap Komitmen Organisasi dan Kinerja Karyawan. Jurnal Ilmiah Manajemen Dan Bisnis, 22(1), 111–120. https://doi.org/10.30596/jimb.v22i1.5282
Putra, I. W. R. S., & Adnyani, I. G. A. D. (2019). Pengaruh Komunikasi, Budaya Organisasi Dan Lingkungan Kerja Fisik Terhadap Kepuasan Kerja Karyawan Ramada Bintang Bali. E-Jurnal Manajemen Universitas Udayana, 8(4), 2014. https://doi.org/10.24843/ejmunud.2019.v08.i04.p05
Rivai, M. (2018). Manajemen Organisasi. Ciputra Indah.
Ruth, C. N., & Wibowo, D. H. (2023). Hubungan Dukungan Sosial Keluarga Dan Career Adaptability Pada Mahasiswa Berwirausaha. Jurnal Ilmiah Hospitality. https://stp-mataram.e-journal.id/JIH/article/view/2955
Sari, P., & Nugroho, T. (2022). Digitalisasi dan dampaknya terhadap keseimbangan kerja-hidup karyawan muda. Jurnal Manajemen Digital, 6(1), 79-94.
Sarjono, H., & Natalia, N. (2014). Servqual dalam Pelayanan Kelas pada Laboratorium Manajemen. Binus Business Review, 5(1), 404. https://doi.org/10.21512/bbr.v5i1.1262
Setiawan, I. (2021). Peran Mediasi Komitmen Organisasi pada Pengaruh Beban Kerja terhadap Kinerja Karyawan. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 4(2), 994–1003. https://doi.org/10.36778/jesya.v4i2.455
Sosial, J. I. (2024). PERAN KEPEMIMPINAN DEMOKRATIS TERHADAP KETERLIBATAN KARYAWAN DI ERA DIGITAL Yuni Antika, Dhesta Adhellya Santika, Natasya Alvionita, Dina Lestari Jurusan Adminsitrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya. 5(1), 1–10.
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatig, dan R&D. Alfabeta.
Suryani, D., & Budianto, H. (2024). Pengaruh Kompetensi Sumber Daya Manusia terhadap Efisiensi Biaya Operasional pada Perusahaan Ritel. Jurnal Manajemen Operasional, 19(1), 45-58.
Sutrisno, E. (2020). Manajemen Sumber Daya Manusia. In Jakarta: Kencana.
Tamara, I.E., N., Mananeke, L., & Kojo, C. (2018). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Kawangkoan Bawah Kecamatan Amurang Barat Di Kabupaten Minahasa Selatan. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4), 3523–3532.
Tjiptono, F., Chandra, G. (2016). Service, Quality & Satisfaction.
Yuliani, I., & Katim, K. (2017). Pengaruh Komitmen Organisasi Dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior. In Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT (Vol. 2, Issue 3, pp. 401–408). ojs.unud.ac.id. https://doi.org/10.36226/jrmb.v2i3.74