MEMBANGUN KINERJA MELALUI KEPUASAN KERJA : ANALISIS PENGARUH PELATIHAN DASAR, SUPERVISOR SUPPORT DAN LEARNING ORGANIZATION PADA CPNS BADAN PUSAT STATISTIK TAHUN 2025
Abstract
This study aims to analyze the influence of Basic Training, Supervisor Support, and Learning Organization on Employee Performance, both directly and indirectly through Job Satisfaction as a mediating variable. The study used a quantitative approach with stratified random sampling as the sampling method and a survey of 249 Civil Servant Candidates (CPNS) from the Central Statistics Agency (BPS) across 34 provinces. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used for data analysis.
The results indicate that Basic Training, Supervisor Support, and Learning Organization have a positive and significant effect on CPNS Job Satisfaction. Basic Training also has a positive and significant effect on Employee Performance, while Learning Organization has a significant effect but with a small practical contribution. Supervisor Support does not have a significant direct effect on Employee Performance. Job Satisfaction has a positive and significant effect on Employee Performance and mediates the effect of Basic Training and Learning Organization on Employee Performance, but does not mediate the effect of Supervisor Support. The strong model explained 55.7% of the variation in Employee Performance and the moderate model explained 38.1% of the variation in Job Satisfaction.
These findings indicate basic training as a key strategy in improving CPNS performance and emphasize the importance of strengthening the Learning Organization to boost CPNS job satisfaction. Practical implications emphasize the importance of strengthening Learning Organization practices and integrating supervisor support into the team leader performance appraisal system, as well as strengthening team leader competencies
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Cahyani, F. R., Setiawati, T., & Suratman, A. (2025). The Influence of Recruitment and Training on Employee Performance through Job Satisfaction as an Intervening Variable at PT . XYZ in Riau. Dinasti International Journal of Economics, Finance & Accounting, 6(4), 2718–2727.
Cahyono, E. S., Sanusi, A., & Supriadi, B. (2022). The Effect of Remuneration Policies and Learning Organizations on Employee Satisfaction and Performance in Regional Development Banks of East Java. Journal of Management and Economic Studies, 4(3), 367–378. https://doi.org/10.26677/tr1010.2022.1067
Cao, T. H. V., Chai, D. S., Nguyen, L. P., Nguyen, H. T. H., Han, C. S. hyun, & Park, S. (2024). Learning organization and employee performance: the mediating role of job satisfaction in the Vietnamese context. Learning Organization, 32(7), 53–73. https://doi.org/10.1108/TLO-09-2023-0177
Cik, A., Asdar, M., Anwar, A. I., & Efendi, S. (2021). Impact of Training and Learning Organization on Employee Competenceand Its Implication on Job Satisfaction and Employee Performance of Bank in Indonesia. Psychology and Education Journal, 58(1), 140–156. https://doi.org/10.17762/pae.v58i1.753
Damai, P., Rofiaty, & Sudjatno. (2023). JOB SATISFACTION AND EMPLOYEE PERFORMANCE FACTORS IN PALM OIL PLANTATIONS Prasis. JURNAL APLIKASI MANAJEMEN, 21(November 2018), 143–152.
Fithraka, R. E. H., & Rachmawati, R. (2023). PENGARUH TRAINING & DEVELOPMENT DAN SUPERVISOR SUPPORT TERHADAP JOB PERFORMANCE YANG DIMEDIASI OLEH JOB SATISFACTION PADA KARYAWAN MANUFAKTUR FMCG. Cakrawala Repository IMWI, 4(5), 1913–1924.
Ghozali, I. (2021). Partial Least Squares Konsep, Teknik, dan Aplikasi Menggunakan Program Smart PLS 3.2.9 untuk Penelitian Empiris (3rd ed.). Fakultas Ekonomi dan Bisnis Universitas Diponegoro.
Hair, J. F., Hult, G. T. M., & Ringle, C. M. (2017). A Primer on Partial Least Squares Structural Equation Modeling ( PLS-SEM ).
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt. (2022). A Primer On Partial Least Squares Structural Equation Modeling (PLS-SEM) Third Edition.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1). https://doi.org/10.1108/EBR-11-2018-0203
Hardianti, Y., & Gunawan, A. (2024). THE INFLUENCE OF TRAINING ON EMPLOYEE PERFORMANCE IS MODERATE BY COMPENSATION IN MILLENIAL GENERATION EMPLOYEES IN BEKASI DISTRICT. JIMEA | Jurnal Ilmiah MEA, 8(2), 1495–1504.
Hassania, E., Gelard, P., & Sharifzadehc, Fattah Azadd, N. (2022). The Impact of Learning Organizations on Employee Performance with an Emphasis on Network Communication Approach. Education in the Knowledge Society. https://revistas.usal.es/tres/index.php/eks/article/download/26817/27600?inline=1
Hosen, S., Hamzah, S. R. ah, Arif Ismail, I., Noormi Alias, S., Faiq Abd Aziz, M., & Rahman, M. M. (2024). Training & development, career development, and organizational commitment as the predictor of work performance. Heliyon, 10(1), e23903. https://doi.org/10.1016/j.heliyon.2023.e23903
Iqbal, S., Hongyun, T., Akhtar, S., Ahmad, U., & Nyarko Ankomah, F. (2020). Impacts of Supervisor Support on Turnover Intentions: Mediating Role of Job Satisfaction. Asian Journal of Education and Social Studies, 6(3), 1–9. https://doi.org/10.9734/ajess/2020/v6i330174
Keltu, T. T. (2024). The effect of human resource development practice on employee performance with the mediating role of job satisfaction among Mizan Tepi University’s academic staff in Southwestern Ethiopia. Heliyon, 10. https://pdf.sciencedirectassets.com/313379/1-s2.0-S2405844023X00218/1-s2.0-S2405844024058523/main.pdf?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEID%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJIMEYCIQCIidw2f%2Fc%2BA5pijH2vj4HeVOVujFOZ6ySr%2B%2FDjXWzfMQIhAKs0
Kompas. (2025). Jajak Pendapat Kompas: Perbaikan Kinerja ASN di Tengah Agenda Politik. https://www.kompas.id/artikel/jajak-pendapat-kompas-perbaikan-kinerja-asn-di-tengah-agenda-politik?status=sukses_login&utm_source=kompasid&utm_medium=login_paywall&utm_campaign=login&utm_content=https://www.kompas.id/artikel/jajak-pendapat-kompas-perbaika
Lubis, S. M., Dalimunthe, R. F., & Siahaan, E. (2019). The Effect of Learning Organizations, Achievement Motivation Through Work Environment As a Moderating Variable on the Job Satisfaction of Temporary Employees’ (Non Medical) in the Administration Service of North Sumatra University Hospital Medan, Indonesi. European Journal of Human Resource Management Studies, 3, 43. https://doi.org/10.5281/zenodo.3361837
Mulyana, A., Susilawati, E., Fransisca, Y., Arismawati, M., Madrapriya, F., Phety, D. T. O., Putranto, A. H., Fajriyah, E., Kurniawan, R., Asri, Y. N., Milasari, L. A., & Sumiati, I. (2024). Metode Penelitian Kuantitatif. CV Togar Media. https://books.google.co.id/books?hl=id&lr=&id=axwnEQAAQBAJ&oi=fnd&pg=PP1&dq=langkah-langkah+sistematis+dalam+melakukan+tinjauan+literatur+&ots=-_4MM3YogF&sig=1Ce0bp_t1sw84gh41gd0gkz7M60&redir_esc=y#v=onepage&q=langkah-langkah sistematis dalam melakukan ti
Mulyati, A. Y., & Setyawati, I. (2024). Pengaruh Penyederhanaan Birokrasi, Pengembangan Karir dan Budaya Organisasi Terhadap Kinerja Pegawai Melalui Kepuasan Kerja pada Direktorat Jenderal Tanaman Pangan. Edunomika, 08(02), 1–14.
Musyaffi, A. M., Khairunnisa, H., & Respati, D. K. (2021). Dapatkan versi cetak buku ini Sampul Depan KONSEP DASAR STRUCTURAL EQUATION MODEL- PARTIAL LEAST SQUARE. Pascal Books. https://books.google.co.id/books?hl=id&lr=&id=KXpjEAAAQBAJ&oi=fnd&pg=PA2&dq=model+konseptual&ots=e0Yk78no4I&sig=BHM8eDaq10g81Z0Kqa-BzPGsuV4&redir_esc=y#v=onepage&q&f=false
Ocen, E., Francis, K., & Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development, 41(9), 742–757. https://doi.org/10.1108/EJTD-11-2016-0084
Rahadi, D. R., Selasih, S., & Putri, S. A. I. (2024). Pengaruh Rekrutmen dan Pelatihan terhadap Kinerja Pegawai dengan Strategi SDM Sebagai Variabel Moderasi. Jurnal Manajemen Dan Bisnis, XVI(2).
Sari, M. S., & Zefri, M. (2019). Pengaruh Akuntabilitas, Pengetahuan, dan Pengalaman Pegawai Negeri Sipil Beserta Kelompok Masyarakat (Pokmas) Terhadap Kualitas Pengelola Dana Kelurahan Di Lingkungan Kecamatan Langkapura. Jurnal Ekonomi, 21(3), 311.
Shalihin, L. O. M., Kamaluddin, M., Iru, L., & Husain, S. N. (2018). THE EFFECT OF LEARNING ORGANIZATION, ORGANIZATIONAL CLIMATE, AND WORK MOTIVATION ON WORK SATISFACTION AND TEACHER’S PERFORMANCE OF TEACHERS OF THE STATE HIGH SCHOOLS IN KENDARI CITY, INDONESIA. International Journal of Education, Learning and Development, 6(12), 92–103.
Sinambela, L. P. (2014). Metodologi Penelitian Kuantitatif Untuk Bidang Ilmu Administrasi, Kebijakan Public, Ekonomi, Sosiologi, Komunikasi dan Ilmu Sosial Lainnya. Graha Ilmu.
Tevfik, U., & Guven, O. (2017). The mediating role of job satisfaction on the relationship between teachers perceptions of supervisor support and job performances. International Journal of Educational Administration and Policy Studies, 9(7), 84–90. https://doi.org/10.5897/ijeaps2017.0519
Yasril, M., Rivai, H. A., & Syahrul, L. (2024). The Influence of Training and Educational Beackground on The Employee Performance of Bank Rakyat Indonesia Kanca Bukittinggi With The Meadiation of Job Satisfcation. 6(2), 223–232.
Zeb, A., Bin Othayman, M., Goh, G. G. G., & Shah, S. A. A. (2025). Exploring the mediating role of psychological factors in the relationship between supervisor support and job performance. Journal of Modelling in Management, 20(1), 163–181. https://doi.org/10.1108/JM2-07-2023-0137
Zuliani, S., Huda, M., & Hawabi, A. I. (2023). The Effect of Job Satisfaction on Employee Performance Through Organizational Commitment at PT. Pertamina. Atlantis Press SARL. https://doi.org/10.2991/978-2-38476-032-9_26
Published
2026-03-23
How to Cite
Prasetya, G., & Karyatun, S. (2026). MEMBANGUN KINERJA MELALUI KEPUASAN KERJA : ANALISIS PENGARUH PELATIHAN DASAR, SUPERVISOR SUPPORT DAN LEARNING ORGANIZATION PADA CPNS BADAN PUSAT STATISTIK TAHUN 2025. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 10(1), 2072-2092. https://doi.org/10.31955/mea.v10i1.7314
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