FINANCIAL WELL-BEING IN THE DIGITAL ERA : THE IMPACT OF DIGITAL KNOWLEDGE, FINANCIAL SKILLS AND FINTECH ADOPTION

  • Candy Candy Universitas Internasional Batam, Batam
  • Vivin Mayviana Universitas Internasional Batam, Batam
  • Dewi Khornida Marheni Universitas Internasional Batam, Batam
Keywords: digital knowledge, financial knowledge, financial skills, financial well-being, fintech adoption

Abstract

This study looks at how digital knowledge, financial knowledge, and financial skills affect financial well-being. It also considers how using FinTech tools can influence this relationship. The research involved a survey with 400 respondents in Indonesia, and the data was analyzed using a method called Partial Least Squares-Structural Equation Modeling (PLS-SEM) to understand both direct and indirect effects. The findings show that digital knowledge, financial knowledge, and financial skills all have a positive effect on financial well-being, and using FinTech can make these effects even stronger. The mediation analysis shows that using FinTech helps make the connection between these skills and financial well-being stronger by making it easier to access and use financial services. This study adds to existing research by combining digital literacy, financial knowledge, and technology use into one model, giving important insights into how financial well-being is affected during digital changes, especially in poorer countries. The findings imply that policymakers, educators, and FinTech developers should promote financial and digital literacy programs while designing accessible and inclusive financial technologies to foster better financial outcomes for society.

References

Adhikari, M., Ghimire, D. M., & Lama, A. D. (2024). Fintech and financial inclusion: exploring the mediating role of digital financial literacy in enhancing access to financial services. J. Emerging Mgt Stud, 1(2), 117–136.
Akhtar, M., Salman, A., Abdul Ghafoor, K., & Kamran, M. (2024). Artificial intelligence, financial services knowledge, government support, and user innovativeness: Exploring the moderated-mediated path to fintech adoption. Heliyon, 10(21). https://doi.org/10.1016/j.heliyon.2024.e39521
Alkhwaldi, A. F., Alharasis, E. E., Shehadeh, M., Abu-AlSondos, I. A., Oudat, M. S., & Bani Atta, A. A. (2022). Towards an Understanding of FinTech Users’ Adoption: Intention and e-Loyalty Post-COVID-19 from a Developing Country Perspective. Sustainability (Switzerland), 14(19), 12616. https://doi.org/10.3390/su141912616
Antwi, P. K. A., Addai, B., Duah, E., & Kubi, M. T. (2024). The impact of financial literacy on financial well-being: a systematic literature review. Research Square, 1–9. https://doi.org/10.21203/rs.3.rs-5187088/v2
Anwar, K., & Elistia, E. (2024). Faktor-Faktor Yang Mempengaruhi FinTech Adoption Pada Generasi Milenial. YUME : Journal of Management, 7(2), 588–611.
Ayub, J. S. E., & Wendy. (2025). Financial Technology Adoption Behavior in West Kalimantan: Examining the Role of Financial Literacy. Ilomata International Journal of Management, 6(3), 1210–1232. https://doi.org/10.61194/ijjm.v6i3.1727
Bai, R. (2023). Impact of financial literacy, mental budgeting and self control on financial wellbeing: Mediating impact of investment decision making. PLoS ONE, 18(11 November). https://doi.org/10.1371/journal.pone.0294466
Bank Indonesia. (2023). Laporan Perkembangan Ekonomi Digital Indonesia 2023.
Candy, C. , Venessa, V., Zakhariah, C., & Vincent, V. (2022). The Utilization of FinTech to Increase Financial Inclusion in Indonesia: A Conceptual Paper. SEIKO Journal of Management & Business, 5(1), 261–280.
Candy, C., Robin, R., Sativa, E., Septiana, S., Can, H., & Alice, A. (2022). Fintech in the time of COVID-19: Conceptual Overview. Jurnal Akuntansi, Keuangan, Dan Manajemen, 3(3), 253–262. https://doi.org/10.35912/jakman.v3i3.1115
Candy, & Vira. (2024). Financial Behavior as Key Factors Affecting Indonesian Gen-Z Entrepreneurial Intention. International Journal of Applied Business Research, 6(2), 152–172. https://doi.org/https://doi.org/10.35912/jakman.v3i3.1115
Choung, Y., Chatterjee, S., & Pak, T.-Y. (2023). Digital financial literacy and financial well-being. Finance Research Letters, 58, 104438. https://doi.org/10.1016/j.frl.2023.104438
Choung, Y., Pak, T.-Y., & Chatterjee, S. (2025). Digital Financial Literacy and Life Satisfaction: Evidence from South Korea. Behavioral Sciences, 15(1), 94. https://doi.org/10.3390/bs15010094
Do, H. L., Vu, T. M. P., Vu, N. M., Nguyen, D. T., & Tran, T. V. (2024). The Mediating Role of Perceived Behavioral Control on the Relationship Between Financial Knowledge and Saving Intention: A Study of Vietnamese University Students. Human Behavior, Development & Society, 25(1).
Dewi, A. R., Putri, N. A., & Situmorang, R. (2024). The role of digital financial literacy and digital financial behavior on financial well-being in Indonesia. West Science Business and Management, 2(3), 215–228.
Dewi, M. A. (2022). Pentingnya Financial Education dan Financial Knowledge terhadap Inklusi Keuangan Pada Era Fintech di Indonesia. Owner, 6(3), 2967–2979. https://doi.org/10.33395/owner.v6i3.866
Enongene, G. N., Isoh, A. V. N., Mbarika, V., Fofanah, S., & Itoe, M. M. (2024). The Effects of Financial Education on the Adoption of Financial Technology (FinTech) Services in the Buea Silicon Mountain Community of Cameroon. Business Management and Strategy, 15(1), 51. https://doi.org/10.5296/bms.v15i1.21651
Gafoor, A., & Amilan, S. (2024). Fintech adoption and financial well-being of persons with disabilities: the mediating role of financial access, financial knowledge and financial behaviour. International Journal of Social Economics, 51(11), 1388–1401. https://doi.org/10.1108/IJSE-08-2023-0596
Gerrans, P., Speelman, C., & Campitelli, G. (2014). The Relationship Between Personal Financial Wellness and Financial Wellbeing: A Structural Equation Modelling Approach. Journal of Family and Economic Issues, 35(2), 145–160. https://doi.org/10.1007/s10834-013-9358-z
Gosal, G. G., & Nainggolan, R. (2023). The Influence of Digital Financial Literacy on Indonesian SMEs’ Financial Behavior and Financial Well-Being. International Journal of Professional Business Review, 8(12), e04164. https://doi.org/10.26668/businessreview/2023.v8i12.4164
Ha, D., Nguyen, M., Nguyen, K., & Şensoy, A. (2025). Unveiling financial inclusion dynamics: Fintech’s resonance in Association of Southeast Asian Nations (ASEAN). International Journal of Finance & Economics, 30(2), 1348–1371. https://doi.org/10.1002/ijfe.2963
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2021). Multivariate data analysis (7th ed). Pearson.
Hair, J. F., Astrachan, C. B., Moisescu, O. I., Radomir, L., Sarstedt, M., Vaithilingam, S., & Ringle, C. M. (2021). Executing and interpreting applications of PLS-SEM: Updates for family business researchers. Journal of Family Business Strategy, 12(3), 100392. https://doi.org/10.1016/j.jfbs.2020.100392
He, J., Mu, Y., Wang, C., & Mao, Y. (2024). Impact of digital infrastructure construction on financial development: Evidence from the “broadband China” Strategy. Heliyon, 10(15), e35262. https://doi.org/10.1016/j.heliyon.2024.e35262
Hesniati, H., & Limgestu, R. (2023). Determinants Of Intention To Use Islamic Fintech During Covid-19 Pandemic. EKUITAS (Jurnal Ekonomi Dan Keuangan), 7(4), 587–604. https://doi.org/10.24034/j25485024.y2023.v7.i4.5860
Islam, M. A., & Khan, M. S. (2024). The role of financial literacy, digital literacy, and financial self-efficacy in FinTech adoption. Investment Management and Financial Innovations, 21(2), 370–380. https://doi.org/10.21511/imfi.21(2).2024.30
Jhonson, B., Andriani, R., Noviana, I., & Tamara, D. (2023). Influence Of Digital Financial Literacy On Financial Well-Being Through Spending, Saving, And Investment Behavior In Indonesia. JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW, 6(2), 157–168. https://doi.org/10.22437/jbsmr.v6i2.24793
Kakinuma, Y. (2022). Financial literacy and quality of life: a moderated mediation approach of fintech adoption and leisure. International Journal of Social Economics, 49(12), 1713–1726. https://doi.org/10.1108/IJSE-10-2021-0633
Komarudin, M. N. K., Nugraha, N., Hardjadi, D., & Pasha, R. A. (2021). Pengaruh Literasi Keuangan Dan Pengendalian Diri Terhadap Perilaku Pengelolaan Keuangan (Survei Pada Tenaga Pendidik SD SeKecamatan Kuningan). Jurnal Keuangan Dan Bisnis, 18(1), 159–178.
Kumar, P., Islam, M. A., Pillai, R., & Sharif, T. (2023). Analysing the behavioural, psychological, and demographic determinants of financial decision making of household investors. Heliyon, 9(2), e13085. https://doi.org/10.1016/j.heliyon.2023.e13085
Kumar, P., Pillai, R., Kumar, N., & Tabash, M. I. (2023). The interplay of skills, digital financial literacy, capability, and autonomy in financial decision making and well-being. Borsa Istanbul Review, 23(1), 169–183. https://doi.org/10.1016/j.bir.2022.09.012
Lestari, P., & Mangifera, L. (2023). Peran Financial Literacy Dalam Memediasi Financial Behavior Terhadap Financial Well-Being (Studi E-Wallet Dana). Madani: Jurnal Ilmiah Multidisiplin, 1(10).
Li, X., Zhang, R., & Wong, K. (2023). Fintech adoption and financial well-being in developing countries: A systematic review. Journal of International Financial Markets, 35, 100–115.
Lidiana, L., Arsuni, A., & Madrianah, M. (2024). The effect of financial technology and financial literacy on the financial behaviour of millennials in Indonesia: The mediating role of financial attitude. Journal of Business and Behavioural Entrepreneurship, 8(1), 45–58.
Mahat, T. T. (2024). Fostering financial resilience among women through fintech and financial literacy. Journal of Informatics Education and Research, 4(3). https://doi.org/10.52783/jier.v4i3.1933
Meida, A. (2023). Pengaruh Financial Knowledge, Financial Experience, dan Financial Attitude terhadap Financial Behavior pada Pemilik UMKM di Kota Kudus . Selekta Manajemen: Jurnal Mahasiswa Bisnis & Manajemen, 2(2).
Mishra, D., Agarwal, N., Sharahiley, S., & Kandpal, V. (2024). Digital Financial Literacy and Its Impact on Financial Decision-Making of Women: Evidence from India. Journal of Risk and Financial Management, 17(10). https://doi.org/10.3390/jrfm17100468
Morgan, P. J., & Long, T. Q. (2022). Financial literacy and financial well-being in the digital age. Journal of Risk and Financial Management, 15(3), 123–140.
Morgan, P. J., Huang, B., & Trinh, L. Q. (2019). The need to promote digital financial literacy for the digital age. ADB Institute Working Paper No. 1097. Asian Development Bank Institute.
Normawati, R., & Santoso, E. E. (2023). Digital Financial Literacy pada Milenial: Pendekatan Knowledge, Attitude dan Behavior (KAB Model). Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi (JIMMBA), 5(1), 44–62. https://doi.org/10.32639/jimmba.v5i1.253
Nurkholik, A. (2023). R Approach in Digital Financial Literacy Influence Subjective Financial Well-Being. Revista Mexicana de Economía y Finanzas, 19(1), 1–20. https://doi.org/10.21919/remef.v19i1.935
Pan, X., Su, Q., & Lei, H. (2024). How motivations and costs affect financial knowledge learning? Evidence from a large-scale FinTech experiment in China. China Economic Review, 88, 102294. https://doi.org/10.1016/j.chieco.2024.102294
Pollard, C. M., Booth, S., Louth, J., Mackenzie, C., & Goodwin‐Smith, I. (2020). “I’d be sleeping in the park, I reckon”: Lived Experience of Using Financial Counselling Services in South Australia*. Economic Papers: A Journal of Applied Economics and Policy, 39(4), 353–366. https://doi.org/10.1111/1759-3441.12298
Prabhakaran, S., & L., M. (2023). Perception vs. reality: Analysing the nexus between financial literacy and fintech adoption. Investment Management and Financial Innovations, 20(4), 13–25. https://doi.org/10.21511/imfi.20(4).2023.02
Prihandini, P. (2025). Digital financial literacy and financial inclusion in Indonesia’s digital economy. International Journal of Economics, Business and Accounting Research (IJEBAR), 9(1), 112–125.
Rachmaningsih, D. M., & Wijayanti, W. (2021). Keberhasilan Kompetensi Literasi Digital Sebagai Tolok Ukur Soft Skills Mahasiswa Lulusan Kearsipan. Baca: Jurnal Dokumentasi Dan Informasi, 42(1), 131. https://doi.org/10.14203/j.baca.v42i1.693
Rahayu, R., Ali, S., Juita, V., & Rahman, L. F. (2023). Financial Well-being in Digital Environment: Evidence from Indonesia. Management Analysis Journal, 12(4), 404–413. https://doi.org/10.15294/maj.v12i4.75815
Rahman, A., & Sari, N. (2024). Analisis kesenjangan penggunaan fintech dan kesejahteraan finansial di Indonesia. Jurnal Ekonomi Dan Keuangan Indonesia, 12(1), 45–62.
Respati, D. K., Widyastuti, U., Nuryati, T., Musyaffi, A. M., Handayani, B. D., & Ali, N. R. (2023). How do students’ digital financial literacy and financial confidence influence their financial behavior and financial well-being? Nurture, 17(2), 40–50. https://doi.org/10.55951/nurture.v17i2.154
Sahamony, N. F. (2022). Pengaruh Literasi Keuangan Digital terhadap Kemahiran Digital Mahasiswa Universitas Binawan. Jurnal Manajemen Dan Bisnis Digital, 1(1).
Sajid, M., Mushtaq, R., Murtaza, G., Yahiaoui, D., & Pereira, V. (2024). Financial literacy, confidence and well-being: The mediating role of financial behavior. Journal of Business Research, 182, 114791. https://doi.org/10.1016/j.jbusres.2024.114791
Saragi, F., Pratama, I. M., & Sopiansah, V. A. (2023). Efek Literasi Financial Dan Financial Behavior Terhadap Financial Satisfaction. OIKOS: Jurnal Kajian Pendidikan Ekonomi Dan Ilmu Ekonomi, 7(1).
Sekaran, U., & Bougie, R. (2019). Research methods for business: A skill-building approach (8th ed.). John Wiley & Sons.
Selvia, G., Rahmayanti, D., Afandy, C., & Zoraya, I. (2021). The Effect of Financial Knowledge, Financial Behavior and Financial Inclusion on Financial Well-being. Proceedings of the 3rd Beehive  International Social Innovation Conference, BISIC 2020, 3-4 October 2020, Bengkulu, Indonesia. https://doi.org/10.4108/eai.3-10-2020.2306600
Sharma, Dr. M., Damseth, A., & Shyam, I. (2024). Financial Literacy and Investment Decisions among Youth: An Analysis Using Prism of Age. International Journal of Current Science Research and Review, 07(10). https://doi.org/10.47191/ijcsrr/V7-i10-72
Sharma, V., & Priya, B. (2025). Bridging the gap: AI-powered FinTech and its impact on financial inclusion and financial well-being. Discover Artificial Intelligence, 5(1), 290. https://doi.org/10.1007/s44163-025-00465-9
She, L., Waheed, H., Lim, W. M., & E-Vahdati, S. (2023). Young adults’ financial well-being: current insights and future directions. International Journal of Bank Marketing, 41(2), 333–368. https://doi.org/10.1108/IJBM-04-2022-0147
Shen, Y., Hu, W., & Hueng, C. J. (2018). The Effects of Financial Literacy, Digital Financial Product Usage and Internet Usage on Financial Inclusion in China. MATEC Web of Conferences, 228, 05012. https://doi.org/10.1051/matecconf/201822805012
Shoaib, M., Alam, M. H., & Asghar, F. (2025). Impact of financial literacy and digital banking adoption on financial well-being: Mediating role of financial behavior. Research Journal for Social Affairs, 3(6), 529–538. https://doi.org/10.71317/RJSA.003.06.0479
Singh, S., Jaiswal, Dr. A., Rai, Prof. A. K., & Kumar, Prof. A. (2024). Moderating Role of Fintech Adoption on Relationship between Financial Literacy and Financial Well-being. Educational Administration: Theory and Practice. https://doi.org/10.53555/kuey.v30i4.1351
Sobaih, A. E. E., & Elshaer, I. A. (2023). Risk-taking, financial knowledge, and risky investment intention: Expanding theory of planned behavior using a moderating-mediating model. Mathematics, 11(2), 453.
Suyanto. (2022). Kinerja Keuangan Usaha Mikro Kecil Dan Menengah (Umkm): Inklusi Keuangan Sebagai Mediasi. Jurnal Akuntansi Dewantara (JAD).
Syafitri, A. A. (2024). Literasi Keuangan Sebagai Usaha Untuk Mencapai Financial Well Being: Sebuah Perspektif dari Generasi Z. Dialektika : Jurnal Ekonomi Dan Ilmu Sosial, 9(1), 136–148. https://doi.org/10.36636/dialektika.v9i1.3975
Tmava, Q., & Ahmeti, F. (2025). Examining the interconnected dynamics of financial knowledge and financial technology adoption: A comprehensive analysis. Multidisciplinary Science Journal, 7(10), 2025518. https://doi.org/10.31893/multiscience.2025518
Utami, S. P., & Toto, Y. (2025). Financial Knowledge, Socialization, and MSME Financial Management Behavior: Evidence from a Perceived Behavioral Control Perspective. Journal of Business Economics: Needs, Services, and Money, 1(2), 51-57.
Wang, P., & Yang, X. (2024). Social trust and household financial decision-making: An empirical study based on the usage of household financial technology. Finance Research Letters, 70, 106294. https://doi.org/10.1016/j.frl.2024.106294
Wicaksana, D. Y., Dewi, H. S. C. P., & Erta, E. (2023). Fintech For SDGs: Driving Economic Development Through Financial Innovation. Journal of Digital Business and Innovation Management, 2(2), 126–138. https://doi.org/10.26740/jdbim.v2i2.57960
Wijaya, S., Hartono, E., & Susanto, P. (2023). Perkembangan fintech dan literasi keuangan digital di Indonesia. Jurnal Sistem Keuangan, 8(2), 112–128.
Wijayanti, N. A., & Mangifera, L. (2023). Peran Penggunaan Mobile Banking dalam Memediasi Financial Behaviour terhadap Financial Well-Being. Jurnal Ilmiah Dan Karya Mahasiswa, 1(6), 272–289. https://doi.org/10.54066/jikma.v1i6.1137
Xiao, J. J., Huang, J., Goyal, K., & Kumar, S. (2022). Financial capability: a systematic conceptual review, extension and synthesis. International Journal of Bank Marketing, 40(7), 1680-1717. https://doi.org/10.1108/IJBM-05-2022-0185
Zhang, Y., & Chatterjee, S. (2023). Financial Well-Being in the United States: The Roles of Financial Literacy and Financial Stress. Sustainability, 15(5), 4505. https://doi.org/10.3390/su15054505
Zhang, Y., & Li, B. (2021). Financial knowledge and financial well-being: A meta-analysis. International Journal of Consumer Studies, 45(4), 293–311.
Zhao, H., & Zhang, L. (2020). Talking money at home: the value of family financial socialization. International Journal of Bank Marketing, 38(7), 1617–1634. https://doi.org/10.1108/IJBM-04-2020-0174
Zulkarnaen, W., Fitriani, I., & Yuningsih, N. (2020). Pengembangan Supply Chain Management Dalam Pengelolaan Distribusi Logistik Pemilu Yang Lebih Tepat Jenis, Tepat Jumlah Dan Tepat Waktu Berbasis Human Resources Competency Development Di KPU Jawa Barat. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 4(2), 222-243. https://doi.org/10.31955/mea.vol4.iss2.pp222-243.
Published
2026-03-23
How to Cite
Candy, C., Mayviana, V., & Marheni, D. K. (2026). FINANCIAL WELL-BEING IN THE DIGITAL ERA : THE IMPACT OF DIGITAL KNOWLEDGE, FINANCIAL SKILLS AND FINTECH ADOPTION. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 10(1), 1958-1978. https://doi.org/10.31955/mea.v10i1.7274