PENGARUH WORKLOAD DAN SUPERVISOR SUPPORT TERHADAP OCCUPATIONAL STRESS MELALUI WORK-LIFE BALANCE KARYAWAN MINIMARKET
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh workload dan supervisor support terhadap occupational stress dengan work-life balance sebagai variabel mediasi pada karyawan operasional minimarket di Jakarta. Penelitian ini menerapkan pendekatan kuantitatif dan menggunakan metode purposive sampling. Pengumpulan data dilakukan melalui kuesioner online yang diberikan kepada 120 karyawan operasional minimarket di Jakarta. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) dengan bantuan software AMOS. Hasil penelitian ini menemukan bahwa beban kerja (workload) memiliki pengaruh positif yang signifikan terhadap stres kerja (occupational stress), sementara dukungan dari atasan (supervisor support) dan keseimbangan kerja-hidup (work-life balance) memiliki pengaruh negatif yang signifikan terhadap stres kerja (occupational stress). Selain itu, workload terbukti berpengaruh negatif signifikan terhadap work-life balance, sedangkan supervisor support tidak menunjukkan pengaruh signifikan terhadap work-life balance. Hasil analisis mediasi menunjukkan bahwa work-life balance berperan sebagai mediator penuh (full mediation) dalam hubungan antara workload dan occupational stress, namun tidak terbukti memediasi hubungan antara supervisor support dan occupational stress. Temuan ini menekankan pentingnya perusahaan dalam mengatur workload secara proporsional untuk menjaga work-life balance pribadi karyawan dan mengurangi tingkat occupational stress di sektor ritel.
References
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Emilisa, N., Wahyuni, L., Suhaeni, L., & Susanti, O. (2024). The Consequences of Emotional Labor among Culinary Sector SMEs Employees in Jakarta. International Conference on Entrepreneurship, Leadership and Business Innovation (ICELBI 2022), (January), 487–495. https://doi.org/10.2991/978-94-6463-350-4
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Girma, B., Nigussie, J., Molla, A., & Mareg, M. (2021). Occupational stress and associated factors among health care professionals in Ethiopia : a systematic review and meta- analysis. BMC Public Health, 21, 1–10.
Gragnano, A., Simbula, S., & Miglioretti, M. (2020). Work–life balance: weighing the importance of work–family and work–health balance. International Journal of Environmental Research and Public Health, 17(3), 907.
Gunasekara, K. A., Perera, B., & Kurukulasooriya, I. N. (2024). Gender-specific occupational stress management in construction professionals: a comparative analysis of contractor quantity surveyors work at site. Construction Innovation.
Hair, J. F. (2019). Multivariate Data Analysis. Pearson Education Limited.
Hämmig, O. (2017). Health and well-being at work: The key role of supervisor support. SSM-Population Health, 3, 393–402.
Hayati, D. S., & Syahrizal. (2025). The Effect of Work-Family Conflict and Workload on Work-Life Balance: The Moderating Role of Family Supportive Supervisor Behavior and Coworker Support. International Journal of Engineering Business and Social Science, 3(4), 1–9.
Hertzum, M. (2022). Associations among workload dimensions, performance, and situational characteristics: a meta-analytic review of the Task Load Index. Behaviour & Information Technology, 41(16), 3506–3518.
House, J. S. (1981). Work Stress and Social Support. Addison-Wesley Publishing Company.
Hsu, Y.-Y., Bai, C.-H., Yang, C.-M., Huang, Y.-C., Lin, T.-T., & Lin, C.-H. (2019). Long hours’ effects on work‐life balance and satisfaction. BioMed Research International, 2019(1), 5046934.
ILO. (2016). Workplace Stress: A Collective Challange. In World Day for Safety and Health at Work (Number April).
Khotimah, A. H., & Nardo, R. (2025). Work-Life Balance and Workload on Employee Work Stress. CAKRAWALA: Management Science Journal, 2(3), 85–96.
Kline, R. B. (2015). Principles and Practice of Structural Equation Modeling. Guildford Press.
Kurtuluş, E., Kurtuluş, H. Y., Birel, S., & Batmaz, H. (2023). The effect of social support on work-life balance: The role of psychological well-being. International Journal of Contemporary Educational Research, 10(1), 239–249.
Lee, S. E., & Shin, G. (2023). The effect of perceived organizational and supervisory support on employee engagement during COVID-19 crises: Mediating effect of work-life balance policy. Public Personnel Management, 52(3), 401–428.
Leka, S., Griffiths, A., & Cox, T. (2003). Work Organisation and Stress : Systematic Problem Approaches For Employers, Managers And Trade Union Representatives (3rd ed.). World Health Organization.
Lestari, N. D., & Rizkiyah, N. (2021). The Workplace Stress and its Related Factors among Indonesian Academic Staff. Journal of Medical Sciences, 9, 70–76.
Lubis, S. N. M., & Harahap, R. A. (2023). Comparative Analysis Of Employee Work Stress Based On Work Shifts At Pt . Pelita Adi Pratama Tanjung Balai City. Journal for Quality in Public Health, 7(1), 42–50.
Lukan, J., Bolliger, L., Pauwels, N. S., Luštrek, M., Bacquer, D. De, & Clays, E. (2022). Work environment risk factors causing day-to-day stress in occupational settings: a systematic review. BMC Public Health, 22(1), 240.
Lukmiati, R., Samsudin, A., & Jhoansyah, D. (2020). Pengaruh Work Life Balance Terhadap Kinerja Karyawan Pada Karyawan Staff Produksi Pt. Muara Tunggal Cibadak-Sukabumi. Jurnal Ekobis Dewantara, 3(3).
Lunarindiah, G., Emilisa, N., Karnasi, R., Ganadi, K., & Apriani, D. (2023). Perceived Threat of Covid-19 and its Impact on Expedition Service Company Employees in Jakarta. Jurnal Ekonomi, 12(04), 264–274.
Mahdavi, N., Tapak, L., Darvishi, E., Doosti-Irani, A., & Shafiee Motlagh, M. (2024). Unraveling the interplay between mental workload, occupational fatigue, physiological responses and cognitive performance in office workers. Scientific Reports, 14(1), 17866.
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McNeill, I. M., & Cullington, E. (2025). Workload, Work‐Life Conflict, and Stress Amongst Mental Health Professionals: The Moderating Role of Segmentation Preference. Stress and Health, 41(4), e70095.
Mochklas, M., Subagyo, S., Muchson, M., Forijati, F., & Rinawati, H. S. (2024). The role of work-life balance and supervisor support on job satisfaction: an empirical study in Indonesian SMEs. Journal Of Research Administration, 6(1), 4–6.
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Published
2026-02-19
How to Cite
Fam, S., Emilisa, N., Salsabila, F., & Ningsih, F. (2026). PENGARUH WORKLOAD DAN SUPERVISOR SUPPORT TERHADAP OCCUPATIONAL STRESS MELALUI WORK-LIFE BALANCE KARYAWAN MINIMARKET. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 10(1), 777-800. https://doi.org/10.31955/mea.v10i1.6974
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