CHALLENGES AND OPPORTUNITIES IN IMPLEMENTING GLOBAL HOUSEKEEPING STANDARDS AT THE GRAND PRINCE HOTEL OSAKA BAY, JAPAN
Keywords:
Housekeeping, foreign interns, hospitality industry, cultural adaptation, training programs
Abstract
The integration of foreign interns in the Japanese hospitality industry, particularly in housekeeping operations, presents various challenges and opportunities. This study examines the adaptation process of foreign interns at Grand Prince Hotel Osaka Bay, focusing on language barriers, cultural differences, and operational efficiency. Using a qualitative approach, data was collected through observations and interviews with foreign interns and hotel staff. The findings indicate that language barriers and cultural adaptation significantly impact the performance of foreign interns. However, structured training programs, mentorship initiatives, and technological interventions have proven to enhance their integration. While global housekeeping standards align with Japanese hospitality practices, discrepancies in service responsiveness during peak seasons highlight the need for resource optimization. The study underscores the necessity of balancing rigorous housekeeping standards with flexible adaptation programs to accommodate international staff. Future research should explore long-term adaptation strategies and examine cross-cultural workforce integration in multiple hospitality settings to provide broader insights into effective global workforce management.
References
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Raval, P., Patel, K., Patel, P., Chaudhari, D., & Shah, P. (2024). Bridging the gap: analyzing discrepancies in knowledge, attitude, and practice of infection control among healthcare workers. Ip International Journal of Medical Microbiology and Tropical Diseases, 10(2), 182-186. https://doi.org/10.18231/j.ijmmtd.2024.032
Rupp, M., Huerta, T., Cavalieri, R., Lyden, E., Schooneveld, T., Carling, P., … & Smith, P. (2014). Optimum outlier model for potential improvement of environmental cleaning and disinfection. Infection Control and Hospital Epidemiology, 35(6), 721-723. https://doi.org/10.1086/676431
Saber, A. and Hamed, S. (2018). Evaluation of housekeeping quality service in egyptian hospitals: public vs private. International Journal of Heritage Tourism and Hospitality, 12(2), 241-264. https://doi.org/10.21608/ijhth.2019.31992
Sakamoto, F. and Roger, P. (2022). Global competence and foreign language education in japan. Journal of Studies in International Education, 27(5), 719-740. https://doi.org/10.1177/10283153221076905
Sari, N. and Rini, H. (2023). The influence of self efficacy and competence on job readiness through on the job training for students majoring in housekeeping mediteranean bali bangli campus. Return Study of Management Economic and Bussines, 2(9), 969-976. https://doi.org/10.57096/return.v2i9.155
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Thomas, R. and Thomas, B. (2021). Reducing biofilm infections in burn patients’ wounds and biofilms on surfaces in hospitals, medical facilities and medical equipment to improve burn care: a systematic review. International Journal of Environmental Research and Public Health, 18(24), 13195. https://doi.org/10.3390/ijerph182413195
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Ye, C. (2023). Research on staff training project management of jinjiang baolong hotel. Journal of Human Resource Development, 5(3). https://doi.org/10.23977/jhrd.2023.050304
Zhao, S. and B’béri, B. (2022). Identity negotiation of chinese international students in canada: a study on cosmopolitan post-graduation settlement. International Journal of Chinese Education, 11(1). https://doi.org/10.1177/22125868211059197
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Alidina, S., Tibyehabwa, L., Alreja, S., Barash, D., Bien-Aimé, D., Cainer, M., … & Mayengo, C. (2021). A multimodal mentorship intervention to improve surgical quality in tanzania’s lake zone: a convergent, mixed methods assessment. Human Resources for Health, 19(1). https://doi.org/10.1186/s12960-021-00652-6
Alshammari, M., Duff, J., & Guilhermino, M. (2019). Barriers to nurse–patient communication in saudi arabia: an integrative review. BMC Nursing, 18(1). https://doi.org/10.1186/s12912-019-0385-4
Amod, H. and Mkhize, S. (2023). Supporting midwifery students during clinical practice: results of a systematic scoping review. Interactive Journal of Medical Research, 12, e36380. https://doi.org/10.2196/36380
Andrews, E. and Cook, A. (2021). Relational mentorship for doctoral psychology interns: a formal preceptor model.. Training and Education in Professional Psychology, 15(4), 306-314. https://doi.org/10.1037/tep0000352
Balkhair, A., Jufaili, M., Wahaibi, K., Riyami, D., Azri, F., Harthi, S., … & Jabri, M. (2020). “virtual interdisciplinary covid-19 team”: a hospital pandemic preparedness approach. Oman Medical Journal, 35(6), e190-e190. https://doi.org/10.5001/omj.2020.131
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Byrnes, A., Haregu, T., Pasricha, N., Singh, K., Sathish, T., Thankappan, K., … & Oldenburg, B. (2019). Strengthening noncommunicable disease research capacity and chronic disease outcomes in low- and middle-income countries in south asia: implementation and evaluation of the ascend program. Asia Pacific Journal of Public Health, 31(6), 536-547. https://doi.org/10.1177/1010539519867791
Camilleri, M., Troise, C., & Morrison, A. (2023). Motivations and commitment to work in the hospitality industry: investigating employee psychology and responsible organizational behaviors. Tourism Review, 79(1), 85-103. https://doi.org/10.1108/tr-12-2022-0611
Caruso, T., Kung, T., Piro, N., Li, J., Katznelson, L., & Dohn, A. (2019). A sustainable and effective mentorship model for graduate medical education programs. Journal of Graduate Medical Education, 11(2), 221-225. https://doi.org/10.4300/jgme-d-18-00650.2
Charron, K., Kalbarczyk, A., Martin, N., Combs, E., Ward, M., & Leontsini, E. (2019). Building blocks of global health mentorship: motivation, expectations, and institutional support. Annals of Global Health, 85(1). https://doi.org/10.5334/aogh.1537
Chen, L. (2022). How do international faculty at japanese universities view their integration?. Higher Education, 84(4), 845-862. https://doi.org/10.1007/s10734-021-00803-7
Daudpota, B., Sartaj, S., & Bukhari, W. (2021). Academic and adaptation challenges faced by international students: a case study of muet, jamshoro. JLLL. https://doi.org/10.7176/jlll/83-07
Dobosz, D. and Hetmańczyk, H. (2023). Well-being of chinese students - a review in the context of implications for the educational proces. International Journal of Chinese Education, 12(1). https://doi.org/10.1177/2212585x231163388
Elgujja, A., Altalhi, H., & Ezreqat, S. (2019). Review of the efficacy of uvc for surface decontamination.. https://doi.org/10.20944/preprints201908.0257.v1
Fadillah, A. and Rochim, J. (2023). Analysis of conditions and problems of pre-departure training for caregiver candidate internships in indonesia. Journal of World Science, 2(2), 159-171. https://doi.org/10.58344/jws.v2i2.220
Fakhri, N., Supardi, S., & Lubis, A. (2024). Strategi peningkatan sanitasi room attendant untuk menciptakan citra positif pada sahid batam center hotel & convention. Jurnal Mekar, 2(2), 78-87. https://doi.org/10.59193/jmr.v2i2.244
Kajigaya, N., Hirose, Y., Koike, S., Fujita, T., Yokota, N., Hata, S., … & Takahashi, T. (2015). Assessment of contamination using an atp bioluminescence assay on doorknobs in a university-affiliated hospital in japan. BMC Research Notes, 8(1). https://doi.org/10.1186/s13104-015-1305-7
Khan, A., Yin, H., Brach, C., Graham, D., Ramotar, M., Williams, D., … & Dreyer, B. (2020). Association between parent comfort with english and adverse events among hospitalized children. Jama Pediatrics, 174(12), e203215. https://doi.org/10.1001/jamapediatrics.2020.3215
Kpokiri, E., McDonald, K., Gebreyohannes, J., Osório, L., Nath, T., Talavera-Urdanivia, V., … & Tucker, J. (2022). Research mentorship in low and middle-income countries: a global qualitative evidence synthesis of data from a crowdsourcing open call and scoping review.. https://doi.org/10.1101/2022.09.19.22280121
Lau, C., Ford, J., Lieshout, R., Saperson, K., McConnell, M., & McCabe, R. (2018). Enhancing mentorship in psychiatry and health sciences: a study investigating needs and preferences in the development of a mentoring program. J — Multidisciplinary Scientific Journal, 1(1), 8-18. https://doi.org/10.3390/j1010003
Li, M. and Huang, F. (2024). The experiences of international researchers in japanese companies: a graduate capital perspective. Ecnu Review of Education, 7(4), 864-884. https://doi.org/10.1177/20965311241256366
Lyu, Y., Zhu, H., Huang, G., & Chen, Y. (2023). The black sheep in hospitality organizations: how and when coworker service sabotage hinders employee service creativity. International Journal of Contemporary Hospitality Management, 36(1), 312-328. https://doi.org/10.1108/ijchm-07-2022-0822
Matsuo, H., Tsukamoto, T., Kasahara, H., Funasaki, K., Sakamoto, R., & Fujino, M. (2022). Japanese international student-athletes’ adjustment experience at the national collegiate athletic association. F1000research, 11, 1455. https://doi.org/10.12688/f1000research.124788.1
McGinley, S., Wei, W., Zhang, L., & Zheng, Y. (2020). The state of qualitative research in hospitality: a 5-year review 2014 to 2019. Cornell Hospitality Quarterly, 62(1), 8-20. https://doi.org/10.1177/1938965520940294
McGuire, C., Fatusin, B., Kodicherla, H., Yakubu, K., Ameh, P., Waes, A., … & Scott, N. (2021). Implementation of online research training and mentorship for sub-saharan african family physicians. Annals of Global Health, 87(1), 13. https://doi.org/10.5334/aogh.3171
Merkel, C., Whicher, C., Bomanji, J., Herrmann, K., Ćwikła, J., Jervis, N., … & Chiti, A. (2020). Realising the potential of radioligand therapy: policy solutions for the barriers to implementation across europe. European Journal of Nuclear Medicine and Molecular Imaging, 47(6), 1335-1339. https://doi.org/10.1007/s00259-020-04745-7
Mremi, A., Pancras, G., Mrema, D., Morris, B., Mwakyandile, T., Msanga, D., … & Malindisa, E. (2023). Mentorship of young researchers in resource-limited settings: experiences of the mentees from selected health sciences universities in tanzania. BMC Medical Education, 23(1). https://doi.org/10.1186/s12909-023-04369-z
Ohta, R., Ryu, Y., & Sano, C. (2021). Family medicine education at a rural hospital in japan: impact on institution and trainees. International Journal of Environmental Research and Public Health, 18(11), 6122. https://doi.org/10.3390/ijerph18116122
Okamoto, M., Matsuda, Y., & Foronda, C. (2021). Healthcare needs and experiences of foreign residents in japan by language fluency. Public Health Nursing, 39(1), 103-115. https://doi.org/10.1111/phn.13026
Pelaez, A., Ramírez, S., Sanchez, C., Abusharar, S., Romeu, J., Carmichael, C., … & Silveyra, P. (2018). Implementing a medical student interpreter training program as a strategy to developing humanism. BMC Medical Education, 18(1). https://doi.org/10.1186/s12909-018-1254-7
Peng, F., Li, Y., & Xu, W. (2023). Internship and career adaptability: addressing occupational stigma and identity for hospitality management students. Tourism Review, 79(1), 9-23. https://doi.org/10.1108/tr-12-2022-0631
Raval, P., Patel, K., Patel, P., Chaudhari, D., & Shah, P. (2024). Bridging the gap: analyzing discrepancies in knowledge, attitude, and practice of infection control among healthcare workers. Ip International Journal of Medical Microbiology and Tropical Diseases, 10(2), 182-186. https://doi.org/10.18231/j.ijmmtd.2024.032
Rupp, M., Huerta, T., Cavalieri, R., Lyden, E., Schooneveld, T., Carling, P., … & Smith, P. (2014). Optimum outlier model for potential improvement of environmental cleaning and disinfection. Infection Control and Hospital Epidemiology, 35(6), 721-723. https://doi.org/10.1086/676431
Saber, A. and Hamed, S. (2018). Evaluation of housekeeping quality service in egyptian hospitals: public vs private. International Journal of Heritage Tourism and Hospitality, 12(2), 241-264. https://doi.org/10.21608/ijhth.2019.31992
Sakamoto, F. and Roger, P. (2022). Global competence and foreign language education in japan. Journal of Studies in International Education, 27(5), 719-740. https://doi.org/10.1177/10283153221076905
Sari, N. and Rini, H. (2023). The influence of self efficacy and competence on job readiness through on the job training for students majoring in housekeeping mediteranean bali bangli campus. Return Study of Management Economic and Bussines, 2(9), 969-976. https://doi.org/10.57096/return.v2i9.155
Soneta, M., Kondo, A., Abuliezi, R., & Kimura‐Ono, A. (2021). International students’ experience with health care in japan. Sage Open, 11(2). https://doi.org/10.1177/21582440211009211
Thomas, R. and Thomas, B. (2021). Reducing biofilm infections in burn patients’ wounds and biofilms on surfaces in hospitals, medical facilities and medical equipment to improve burn care: a systematic review. International Journal of Environmental Research and Public Health, 18(24), 13195. https://doi.org/10.3390/ijerph182413195
Watanabe, R., Shimoda, T., Yano, R., Hayashi, Y., Nakamura, S., Matsuo, J., … & Yamaguchi, H. (2014). Visualization of hospital cleanliness in three japanese hospitals with a tendency toward long-term care. BMC Research Notes, 7(1). https://doi.org/10.1186/1756-0500-7-121
Yamuragiye, A., Ndayisenga, J., Nkurunziza, A., Bazirete, O., & Uwimana, M. (2023). Benefits of a mentorship program on interprofessional collaboration in obstetric and neonatal care in rwanda: a qualitative descriptive case study. Rwanda Journal of Medicine and Health Sciences, 6(1), 71-83. https://doi.org/10.4314/rjmhs.v6i1.9
Ye, C. (2023). Research on staff training project management of jinjiang baolong hotel. Journal of Human Resource Development, 5(3). https://doi.org/10.23977/jhrd.2023.050304
Zhao, S. and B’béri, B. (2022). Identity negotiation of chinese international students in canada: a study on cosmopolitan post-graduation settlement. International Journal of Chinese Education, 11(1). https://doi.org/10.1177/22125868211059197
Zulkarnaen, W., Fitriani, I., & Yuningsih, N. (2020). Pengembangan Supply Chain Management Dalam Pengelolaan Distribusi Logistik Pemilu Yang Lebih Tepat Jenis, Tepat Jumlah Dan Tepat Waktu Berbasis Human Resources Competency Development Di KPU Jawa Barat. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 4(2), 222-243. https://doi.org/10.31955/mea.vol4.iss2.pp222-243.
Published
2025-04-30
How to Cite
Aldi, A., Adiatma, D., Rukma, D. F. S., & Dhamayanty, S. (2025). CHALLENGES AND OPPORTUNITIES IN IMPLEMENTING GLOBAL HOUSEKEEPING STANDARDS AT THE GRAND PRINCE HOTEL OSAKA BAY, JAPAN. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 9(1), 2785-2800. https://doi.org/10.31955/mea.v9i1.5449
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