WORK ENGAGEMENT : PERAN DUKUNGAN ORGANISASI DAN KEYAKINAN DIRI PEGAWAI DINAS SOSIAL KOTA SEMARANG
Abstract
Perusahaan yang memiliki anggota organisasi dengan keterlibatan kerja yang tinggi berpeluang tinggi untuk mencapai tujuannya. Kajian untuk menguji bagaimana peran dukungan organisasi maupun keyakinan diri terhadap keterlibatan kerja menjadi sesuatu hal mendasar yang dapat dilakukan. Penelitian ini dilakukan pada 100 pegawai Dinas Sosial Kota Semarang. Dinas Sosial adalah institusi pemerintah dan bergerak dalam bidang sosial tentu saja membutuhkan keterlibatan kerja yang tinggi, karena institusi ini bertanggung jawab pada pelayanan publik dan membutuhkan kecepatan dan kualitas pelayanan pada masyarakat yang membutuhkan. Dukungan organisasi dapat memberikan kekuatan bagi karyawan, apalagi jika didukung dengan keyakinan diri karyawan bahwa dirinya berharga, akan berpotensi meningkatkan keterlibatannya dalam pekerjaan. Oleh karena itu, penelitian ini akan mengkaji hal tersebut. Hasilnya dukungan organisasi maupun keyakinan diri masing - masing berperan signifikan pada keterlibatan kerja pegawai. Hasil penelitian ini memberikan kontribusi bagi Dinas Sosial untuk mengupayakan selalu dukungannya pada pegawainya melalui perlakuan yang adil, beban kerja yang setara, fasilitas yang mendukung, pemimpin yang mendukung, dan kesempatan kenaikan jabatan yang terbuka luas. Harapannya, pegawai akan bersungguh sungguh terlibat dalam pekerjaannya. Hasil ini juga memberikan kemungkinan pada penelitian-penelitian selanjutnya untuk mengkaitkannya dengan kepuasan masyarakat dengan pelayanan yang diberikan pegawai Dinas Sosial sehingga dampaknya menjadi lebih terlihat.
References
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Calista, T. J., & Nugrahaningsih, T. H. (2023). Peran Mediasi Eustress pada Pengaruh Resiliensi terhadap Work Engagement pada karyawan Generasi Y dan Z. Jurnal E-Bis, 7(2), 458–471. https://doi.org/10.37339/e-bis.v7i2.1412
Candra, R., Roswaty, & Lazuarni, S. (2023). The Influence of Work Engagement and Perceived Organizational Support on Organizational Commitement. ProBisnis: Jurnal Manajemen , 14(2), 236–246.
Darmawan, D. (2022). Motivasi, kemampuan,pengalaman, keterlibatan, kedisiplinan sebagai faktor internal karyawan dan pembentukan kinerja karyawan. Jurnal Satyagraha, 5(1), 18–29.
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Husna, R. A., & Budiono, B. (2022). Pengaruh Perceived Organizational Support dan Work Enviroment terhadap employee performance melalui employee engagement. Jurnal Ilmu Manajemen, 10(2), 648–662.
Imran, M. Y., Elahi, N. S., Abid, G., Ashfaq, F., & Ilyas, S. (2020). Impact of perceived organizational support on work engagement: Mediating mechanism of thriving and flourishing. Journal of Open Innovation: Technology, Market, and Complexity, 6(3). https://doi.org/10.3390/JOITMC6030082
Jennifer, J., & Asri, D. H. (2022). Analisa Peran Employee Engagement Dalam Memediasi Work Environment, Leadership, Work Motivation, Job Satisfaction, Dan Training and Development Terhadap Employee Performance Bank Umum. Jurnal Manajemen Dan Bisnis Performa, 19(2), 58–72. https://doi.org/10.29313/performa.v19i2.10221
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Manaig, K. A., Buenvinida, L. P., Yazon, A. D., & Bonganciso, R. T. (2024). Unveiling the link between organizational commitment, professional self-esteem, and work engagement of Filipino faculty members in state universities and colleges. HCMCOUJS-Social Sciences, 14(1), 52–70. https://doi.org/10.46223/HCMCOUJS
Maulana, M. S., Sofiah, D., & Prasetyo, Y. (2023). Work engagement pada karyawan: Bagaimana peranan perceived organizational support? INNER: Journal of Psychological Research, 3(1), 20–27.
Meidytania, V. P., & Frianto, A. (2024). Pengaruh work environment dan perceived organizational support terhadap employee engagement. JIM Jurnal Ilmu Manajemen, 12(1), 32–42.
Mufarrikhah, J. L., Yuniardi, M. S., & Syakarofath, N. A. (2020). Peran Perceived Organizational Support terhadap Work Engagement Karyawan. Gadjah Mada Journal of Psychology (GamaJoP), 6(2). https://doi.org/10.22146/gamajop.56396
Nilsson, M. S., Gadolin, C., Larsman, P., Pousette, A., & Törner, M. (2024). The role of perceived organizational support for nurses’ ability to handle and resolve ethical value conflicts: A mixed methods study. Journal of Advanced Nursing, 80(2), 765–776. https://doi.org/10.1111/jan.15889
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Bakker, A. B., & Schaufeli, W. B. (2008). Positive organizational behavior: Engaged employees in flourishing organizations. In Journal of Organizational Behavior (Vol. 29, Issue 2, pp. 147–154). https://doi.org/10.1002/job.515
Baliartati, B. O. (2016). Pengaruh Organizational Support terhadap job satisfaction tenaga edukatif tetap Fakultas Ekonomi dan Bisnis Universitas Trisakti. Jurnal Manajemen Dan Pemasaran Jasa, 9(1), 35–52.
Calista, T. J., & Nugrahaningsih, T. H. (2023). Peran Mediasi Eustress pada Pengaruh Resiliensi terhadap Work Engagement pada karyawan Generasi Y dan Z. Jurnal E-Bis, 7(2), 458–471. https://doi.org/10.37339/e-bis.v7i2.1412
Candra, R., Roswaty, & Lazuarni, S. (2023). The Influence of Work Engagement and Perceived Organizational Support on Organizational Commitement. ProBisnis: Jurnal Manajemen , 14(2), 236–246.
Darmawan, D. (2022). Motivasi, kemampuan,pengalaman, keterlibatan, kedisiplinan sebagai faktor internal karyawan dan pembentukan kinerja karyawan. Jurnal Satyagraha, 5(1), 18–29.
Diana, S., & Frianto, A. (2021). Pengaruh Perceived Organizational Support dan employee engagement terhadap kinerja karyawan. Jurnal Ilmu Manajemen, 9(3), 12051213–1213.
Dwitasari, A. I., Widyasari, D., & Id, A. C. (2015). Pengaruh Perceived organizational Support and Organizational Based Selef Esteem terhadap Work Engagement. Mediapsi, 1(1), 40–50.
Eisenberger & Rhoades. (2002). Perceived organizational support: A review of the literature. Applied Psychology, 87(4), 689–714.
Fabiola, A. Z., & Prakoso, H. (2022). Pengaruh Organization Based Self-Esteem terhadap Work Engagement. Bandung Conference Series: Psychology Science, 2(1), 557–566. https://doi.org/10.29313/bcsps.v2i1.2058
Fainanda, M. M. (2021). Pengaruh Perceived Organizational Support, Job Demands, Job Satisfaction terhadap Work Engagement. JUrnal Ilmu Manajemen , 9(3), 920–930.
Ferawati, N. (2023). The Influence of Perceived Organizational Support and Self Efficacy on Employee Engagement in Generation Z DKI Jakarta. Growth Journal Management and Business , 1(1), 26–32. https://lenteranusa.id/
Firnanda, D. Y., & Wijayati, D. T. (2021). Pengaruh Perceived Organizational Support, self efficacy, lingkungan kerja terhadap employee engagement. Jurnal Ilmu Manajemen, 9(3), 1076–1091.
Ghozali, I. (2021). PARTIAL LEAST SQUARES KONSEP, TEKNIK DAN APLIKASI MENGGUNAKAN PROGRAM smartPLS 3.2.9 UNTUK PENELITIAN EMPIRIS (Edisi 3).
Gordon, J. R., & Hood, E. (2021). Organization-based self-esteem and work-life outcomes. Personnel Review, 50(1), 21–46. https://doi.org/10.1108/PR-09-2019-0484
Gupta, M., & Shaheen, M. (2017). Impact of work engagement on turnover intention: Moderation by psychological capital in India. Business: Theory and Practice, 18, 136–143. https://doi.org/10.3846/btp.2017.014
Hafiza, H., Rahayuningsih, T., Afriyeni, N., Armalita, R., & Pratama, W. (2023). Pengaruh Perceived Organizational Support terhadap woek engagement karyawan perhotelan di kota Padang. Psibermetika, 16(2), 91–98. https://doi.org/10.30813/psibernetika.v16i2.4539
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). Special Issue on the Use of Partial Least Squares (PLS) to Address Marketing Management Topics. Source: Journal of Marketing Theory and Practice, 19(2), 139–151. https://doi.org/10.2753/MTP
Hardianto, Y., & Ratna, D. (2022). Pengaruh Perceived Organizational Support Terhadap Work Engagement Pada Karyawan Panghegar Stone Quary. JURNAL PENELITIAN PENDIDIKAN, PSIKOLOGI DAN KESEHATAN (J-P3K), 3(1), 1–6. https://doi.org/10.51849/j-p3k.v3i1.130
Husna, R. A., & Budiono, B. (2022). Pengaruh Perceived Organizational Support dan Work Enviroment terhadap employee performance melalui employee engagement. Jurnal Ilmu Manajemen, 10(2), 648–662.
Imran, M. Y., Elahi, N. S., Abid, G., Ashfaq, F., & Ilyas, S. (2020). Impact of perceived organizational support on work engagement: Mediating mechanism of thriving and flourishing. Journal of Open Innovation: Technology, Market, and Complexity, 6(3). https://doi.org/10.3390/JOITMC6030082
Jennifer, J., & Asri, D. H. (2022). Analisa Peran Employee Engagement Dalam Memediasi Work Environment, Leadership, Work Motivation, Job Satisfaction, Dan Training and Development Terhadap Employee Performance Bank Umum. Jurnal Manajemen Dan Bisnis Performa, 19(2), 58–72. https://doi.org/10.29313/performa.v19i2.10221
Kurniawan, C. K., & Indrayanti. (2023). Schwartz’s Values, Perceived Organizational Support (POS), and Work Engagement: The Mediating Role of Work Meaningfulness [Schwartz’s Values, Perceived Organizational Support (POS), dan Work Engagement: Peran Mediasi dari Work Meaningfulness]. ANIMA Indonesian Psychological Journal, 38(1), 038107. https://doi.org/10.24123/aipj.v38i1.4877
Manaig, K. A., Buenvinida, L. P., Yazon, A. D., & Bonganciso, R. T. (2024). Unveiling the link between organizational commitment, professional self-esteem, and work engagement of Filipino faculty members in state universities and colleges. HCMCOUJS-Social Sciences, 14(1), 52–70. https://doi.org/10.46223/HCMCOUJS
Maulana, M. S., Sofiah, D., & Prasetyo, Y. (2023). Work engagement pada karyawan: Bagaimana peranan perceived organizational support? INNER: Journal of Psychological Research, 3(1), 20–27.
Meidytania, V. P., & Frianto, A. (2024). Pengaruh work environment dan perceived organizational support terhadap employee engagement. JIM Jurnal Ilmu Manajemen, 12(1), 32–42.
Mufarrikhah, J. L., Yuniardi, M. S., & Syakarofath, N. A. (2020). Peran Perceived Organizational Support terhadap Work Engagement Karyawan. Gadjah Mada Journal of Psychology (GamaJoP), 6(2). https://doi.org/10.22146/gamajop.56396
Nilsson, M. S., Gadolin, C., Larsman, P., Pousette, A., & Törner, M. (2024). The role of perceived organizational support for nurses’ ability to handle and resolve ethical value conflicts: A mixed methods study. Journal of Advanced Nursing, 80(2), 765–776. https://doi.org/10.1111/jan.15889
Nimmi, P. M., Jose, G., Vincent, M. T. P., & John, A. (2023). Workplace Bullying, Engagement and Employability: Moderating Role of Organization-Based Self-Esteem. Employee Responsibilities and Rights Journal, 35(3), 417–432. https://doi.org/10.1007/s10672-022-09420-7
Pangestu, D. A., & Ardiana, I. D. K. R. (2024). Pengaruh Self Efficacy, Self Esteem, Dan Employee Engagement Terhadap Kinerja Karyawan PT Usaha Utama Bersaudara Surabaya. Manajemen Kreatif Jurnal, 2(3), 154–172. https://doi.org/10.55606/makreju.v2i3.3219
Paramarta, W. A., & Damayanti, N. P. K. (2020). Employee Engagement Dan Stress Kerja Pengaruhnya Terhadap Kepuasan Kerja Dan Turnover Intention di Aman Villas Nusa Dua-Bali. Jurnal Windya Manajemen, 2(1), 60–79. https://doi.org/10.32795/widyamanajemen.v2i1
Pierce et al. (1989). Pierce, Gardner, Cummings & Dunham (1989) Organizational based-self esteem.
Pratiwi, J. A., & Fatoni, F. (2023). Pengaruh employee engagement dan work-life balance terhadap kinerja karyawan melalui kepuasan kerja. Jurnal Ilmu Manajemen , 11(1), 432–444.
Pri, R., & Zamralita. (2017). Gambaran Work Engagement pada karyawan di di PT EG (Manufaktur industry). Jurnal Muara Ilmu Sosial Humaniora, Dan Seni, 1(2), 295–303.
Putri, D. N. (2023). Pengaruh perceived organizational support terhadap work engagement: peran mediasi affective commitment dan moderasi co-worker support. Jurnal Ilmu Manajemen 11, 11(2), 368–379.
Rafique, S., Tanveer, Y., Sadiq, S., & Tariq, A. (2024). Mediation of Green Perceived Organizational Support between Green Human Resource Management Practices and Employee Performance. The Asian Bulletin of Big Data Management, 4(3), 173–191. https://doi.org/10.62019/abbdm.v4i3.228
Rati, R., & Zona, M. A. (2024). Perceived Organizational Support (POS) terhadap Work Engagement dengan Psychological Safety sebagai Variabel Mediasi pada Karyawan PT Bank Nagari Kantor Pusat. Jurnal Manajemen, 14(1). https://e-jurnal.lppmunsera.org/index.php/JM/
Riatmaja, D. S., Gusneli, Wardhani, E. N. K., Sugiharti, & Muafiqie. (2024). Pengaruh Organizational Based Self Esteem dan Budaya organisasi terhadap komitmen organisasi di Koperasi Guyub Rukun Kelurahan Semaki. JIMEA Jurnal Ilmiah Manajemen Ekonomi Akuntansi , 8(2).
Rohmah, P. (2024). Work Engagement: The Role of Social Support in Moderating Job Efficacy and Stress in Elementary School Teachers Keterikatan Kerja: Peran Dukungan Sosial dalam Memoderasi Efikasi dan Stres Kerja pada Guru Sekolah Dasar. Psikostudia Jurnal Psikologi, 13(2), 173–179. https://doi.org/10.30872/psikostudia.v13i2
Salsabila, N. (2023). GHRM GREEN SELF EFFICACY GREEN PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP GREEN CREATIVITY PERUSAHAAN LOGISTIK. Jurnal Ilmu Manajemen Saburai, 9(1), 2023.
Siahaan, J., Mardhiyah, A., & Siregar, O. M. (2023). The influence of Perceived Organizational Support and work engagement on employee performance (A Study on Employees of PT Bank Tabungan Negara Medan Branch Office). Marginal Journal of Management, Accounting, General Finance Anda International Economic Issues, 3(1), 95–106. https://ojs.transpublika.com/index.php/MARGINAL/
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Published
2025-02-25
How to Cite
Argita, S. P., & Nugrahaningsih, T. H. (2025). WORK ENGAGEMENT : PERAN DUKUNGAN ORGANISASI DAN KEYAKINAN DIRI PEGAWAI DINAS SOSIAL KOTA SEMARANG. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 9(1), 891-907. https://doi.org/10.31955/mea.v9i1.5053
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Articles
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