KASUS PERBAIKAN LIFT BERBASIS SIX SIGMA PADA APARTEMEN SKYLAND CITY JATINANGOR
Abstract
Tujuan dilakukan panelitian ini adalah untuk mengidentifikasi akar penyebab masalah pengoperasian lift yang kurang optimal dan merancang solusi perbaikannya. Penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan studi kasus. Teknik analisis data yang digunakan adalah kerangka kerja DMAIC (Define, Measure, Analyze, Improve, Control) dari Six Sigma. Hasil penelitian menunjukkan bahwa akar permasalahan dari masalah perbaikan lift yang berulang adalah prosedur pelaporan yang tidak efisien yang mengakibatkan keterlambatan atau kegagalan dalam pengadaan suku cadang. Dengan demikian penulis merekomendasikan untuk mengimplementasikan platform kolaborasi SharePoint untuk meningkatkan komunikasi dan koordinasi antara departemen terkait. Dengan implementasi SharePoint, diperkirakan proses perbaikan lift akan menjadi lebih efisien, dengan waktu proses yang berkurang sekitar 4 hari.
References
Arafeh, M. (2015). Combining Lean Concepts & Tools with the DMAIC Framework to Improve Processes and Reduce Waste. American Journal of Operations Research, 05(03), 209–211. https://doi.org/10.4236/ajor.2015.53017
Bhasin, N., Chhatwal, H., Bassi, A., & Sharma, S. (2021). Implementation of Six-Sigma Tools in Hospitality Industry: A Case Study. Lecture Notes in Mechanical Engineering, 1171–1182. https://doi.org/10.1007/978-981-15-8542-5_104
Cengiz, Ö., & Senger, Ö. (2018). Hizmet Sektöründe Altı Sigma Kalite Felsefesinin Uygulanması: Bir Turizm İşletmesi Örneği. Alphanumeric Journal, 6(1), 151–176. https://doi.org/10.17093/alphanumeric.396671
Cho, B. H., Kim, D. J., & Ha, T. (2019). Systematic approach to the design of modular military housing units using six-sigma. Scientia Iranica, 26(6 A), 3085–3096. https://doi.org/10.24200/sci.2018.20162
Cunha, C., & Dominguez, C. (2015). A DMAIC Project to Improve Warranty Billing’s Operations: A Case Study in a Portuguese Car Dealer. Procedia Computer Science, 64, 885–893. https://doi.org/10.1016/j.procs.2015.08.603
Goetsch, D. L., & Davis, S. (2014). Quality management for organizational excellence : introduction to total quality. Pearson.
Heizer, J., Render, B., & Munson, C. (Charles L. (n.d.). Operations management : sustainability and supply chain management.
Jurnal, J., & Mea, I. (2024). DAMPAK MEKANISME GOOD CORPORATE GOVERNANCE JIMEA | Jurnal Ilmiah MEA ( Manajemen , Ekonomi , dan Akuntansi ). 8(2), 1986–2006.
Jurnal, J., Mea, I., Kurniawan, A. T., & Djunaidi, Z. (2024). ANALYSIS OF EFEECTIVENESS OF CRITICAL CONTROL IMPLEMENTATION USING PLANNED JOB OBSERVATION IN DIVISION X PT . A JIMEA | Jurnal Ilmiah MEA ( Manajemen , Ekonomi , dan Akuntansi ). 8(2), 425–438.
Kotler, P., & Keller, K. L. (n.d.). Marketing management.
Kurnia, H., Jaqin, C., & Purba, H. H. (n.d.). Quality Improvement with the DMAIC Approach Using the Implementation of Benchmarking and KPI Methods.
Mathews, N. E., & Pattnaik, M. (2019). Six Sigma Analysis in Indian Hospitality Industry: Marriott Hotel. IJRAR19QP022 International Journal of Research and Analytical Reviews. www.ijrar.org
Patil, A. B., & Inamdar, K. H. (n.d.). Process Improvement using DMAIC Approach: Case Study in Downtime Reduction. www.ijert.org
Ramadan, M. A., Al Dhaheri, M. K., Maalouf, M., Antony, J., Bhat, S., & Gijo, E. V. (2023). Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE. TQM Journal, 35(2), 554–576. https://doi.org/10.1108/TQM-11-2021-0325
Ramphal, R. R. (2017). Lean Six Sigma Framework for the hospitality industry. In African Journal of Hospitality, Tourism and Leisure (Vol. 6, Issue 4). http//:www.ajhtl.com
Rasyid, I. Al. (2024). PENGAMBILAN KEPUTUSAN TERHADAP KINERJA PERUSAHAAN : ANALISIS BIBILIOMETRIK JIMEA | Jurnal Ilmiah MEA ( Manajemen , Ekonomi , dan Akuntansi ). 8(2), 605–619.
Reinhart, C. M. (n.d.). From Health Crisis to Financial Distress. http://www.worldbank.org/prwp.
Sánchez-Rebull, M. V., Ferrer-Rullan, R., Hernández-Lara, A. B., & Niñerola, A. (2020). Six Sigma for improving cash flow deficit: a case study in the food can manufacturing industry. International Journal of Lean Six Sigma, 11(6), 1119–1140. https://doi.org/10.1108/IJLSS-12-2018-0137
Schroeder, R., & Goldstein, S. M. (n.d.). Operations Management in the Supply Chain, Decisions and Cases, Seventh Edition.
Slack, N., Brandon-Jones, A., & Johnston, R. (n.d.). OpeRAtiONS MANAgeMeNt. www.pearson-books.com
Stevenson, W. J. (n.d.). Operations Management.
Studzieniecki, T., Kozina, M., & Skalamera Alilovic, D. (n.d.). Economic and Social Development. http://www.esd-conference.com
Swink, M. (2014). Managing operations across the supply chain. McGraw-Hill/Irwin.
ÜLEN, M., & GÜLMEZ, M. (2020). SIX SIGMA APPROACH TO IMPROVE SERVICE QUALITY AND A PRACTICE STUDY IN HOSPITALITY SECTOR. Business & Management Studies: An International Journal, 8(3), 3150–3182. https://doi.org/10.15295/bmij.v8i3.1555
Bhasin, N., Chhatwal, H., Bassi, A., & Sharma, S. (2021). Implementation of Six-Sigma Tools in Hospitality Industry: A Case Study. Lecture Notes in Mechanical Engineering, 1171–1182. https://doi.org/10.1007/978-981-15-8542-5_104
Cengiz, Ö., & Senger, Ö. (2018). Hizmet Sektöründe Altı Sigma Kalite Felsefesinin Uygulanması: Bir Turizm İşletmesi Örneği. Alphanumeric Journal, 6(1), 151–176. https://doi.org/10.17093/alphanumeric.396671
Cho, B. H., Kim, D. J., & Ha, T. (2019). Systematic approach to the design of modular military housing units using six-sigma. Scientia Iranica, 26(6 A), 3085–3096. https://doi.org/10.24200/sci.2018.20162
Cunha, C., & Dominguez, C. (2015). A DMAIC Project to Improve Warranty Billing’s Operations: A Case Study in a Portuguese Car Dealer. Procedia Computer Science, 64, 885–893. https://doi.org/10.1016/j.procs.2015.08.603
Goetsch, D. L., & Davis, S. (2014). Quality management for organizational excellence : introduction to total quality. Pearson.
Heizer, J., Render, B., & Munson, C. (Charles L. (n.d.). Operations management : sustainability and supply chain management.
Jurnal, J., & Mea, I. (2024). DAMPAK MEKANISME GOOD CORPORATE GOVERNANCE JIMEA | Jurnal Ilmiah MEA ( Manajemen , Ekonomi , dan Akuntansi ). 8(2), 1986–2006.
Jurnal, J., Mea, I., Kurniawan, A. T., & Djunaidi, Z. (2024). ANALYSIS OF EFEECTIVENESS OF CRITICAL CONTROL IMPLEMENTATION USING PLANNED JOB OBSERVATION IN DIVISION X PT . A JIMEA | Jurnal Ilmiah MEA ( Manajemen , Ekonomi , dan Akuntansi ). 8(2), 425–438.
Kotler, P., & Keller, K. L. (n.d.). Marketing management.
Kurnia, H., Jaqin, C., & Purba, H. H. (n.d.). Quality Improvement with the DMAIC Approach Using the Implementation of Benchmarking and KPI Methods.
Mathews, N. E., & Pattnaik, M. (2019). Six Sigma Analysis in Indian Hospitality Industry: Marriott Hotel. IJRAR19QP022 International Journal of Research and Analytical Reviews. www.ijrar.org
Patil, A. B., & Inamdar, K. H. (n.d.). Process Improvement using DMAIC Approach: Case Study in Downtime Reduction. www.ijert.org
Ramadan, M. A., Al Dhaheri, M. K., Maalouf, M., Antony, J., Bhat, S., & Gijo, E. V. (2023). Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE. TQM Journal, 35(2), 554–576. https://doi.org/10.1108/TQM-11-2021-0325
Ramphal, R. R. (2017). Lean Six Sigma Framework for the hospitality industry. In African Journal of Hospitality, Tourism and Leisure (Vol. 6, Issue 4). http//:www.ajhtl.com
Rasyid, I. Al. (2024). PENGAMBILAN KEPUTUSAN TERHADAP KINERJA PERUSAHAAN : ANALISIS BIBILIOMETRIK JIMEA | Jurnal Ilmiah MEA ( Manajemen , Ekonomi , dan Akuntansi ). 8(2), 605–619.
Reinhart, C. M. (n.d.). From Health Crisis to Financial Distress. http://www.worldbank.org/prwp.
Sánchez-Rebull, M. V., Ferrer-Rullan, R., Hernández-Lara, A. B., & Niñerola, A. (2020). Six Sigma for improving cash flow deficit: a case study in the food can manufacturing industry. International Journal of Lean Six Sigma, 11(6), 1119–1140. https://doi.org/10.1108/IJLSS-12-2018-0137
Schroeder, R., & Goldstein, S. M. (n.d.). Operations Management in the Supply Chain, Decisions and Cases, Seventh Edition.
Slack, N., Brandon-Jones, A., & Johnston, R. (n.d.). OpeRAtiONS MANAgeMeNt. www.pearson-books.com
Stevenson, W. J. (n.d.). Operations Management.
Studzieniecki, T., Kozina, M., & Skalamera Alilovic, D. (n.d.). Economic and Social Development. http://www.esd-conference.com
Swink, M. (2014). Managing operations across the supply chain. McGraw-Hill/Irwin.
ÜLEN, M., & GÜLMEZ, M. (2020). SIX SIGMA APPROACH TO IMPROVE SERVICE QUALITY AND A PRACTICE STUDY IN HOSPITALITY SECTOR. Business & Management Studies: An International Journal, 8(3), 3150–3182. https://doi.org/10.15295/bmij.v8i3.1555
Published
2024-11-20
How to Cite
Katon, F., & Kaltum, U. (2024). KASUS PERBAIKAN LIFT BERBASIS SIX SIGMA PADA APARTEMEN SKYLAND CITY JATINANGOR. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(3), 1948-1964. https://doi.org/10.31955/mea.v8i3.4691
Section
Articles
Copyright (c) 2024 Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
