BAGAIMANA DAMPAK KEBERAGAMAN TERHADAP KINERJA KARYAWAN DI INDUSTRI PERHOTELAN
Abstract
Tujuan dilakukannya penelitian adalah untuk memahami dampak keberagaman dalam sumber daya manusia serta mengetahui perannya dalam efektivitas organisasi dan mendorong kinerja karyawan dalam lingkungan kerja, khususnya dalam industri perhotelan. Keberagaman pelanggan dan interaksi antarbudaya yang intensif, mulai menyadari pentingnya keanekaragaman, kesetaraan, dan inklusi dalam tenaga kerjanya untuk meningkatkan kinerja dan kepuasan pelanggan. Metode penelitian yang digunakan dalam penelitian adalah metode kualitatif. Objek dalam penelitian ini adalah karyawan di industri perhotelan. Penelitian ini menggunakan pendekatan kuantitatif dan mengumpulkan data menggunakan data sekunder. Hasil dari penelitian adalah dampak keberagaman dapat memberikan layanan yang lebih komprehensif terhadap pelanggan dan menumbuhkan kreativitas dan inovasi, untuk menciptakan penawaran baru.
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Wandhe, P. (2020). HR Analytics: A Tool for Strategic Approach to HR Productivity. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3700502
Zheng, T. M., Zhu, D., Kim, P. B., & Williamson, D. (2022). An Examination of the Interaction Effects of Hospitality Employees’ Motivational and Cultural Factors in the Workplace. International Journal of Hospitality and Tourism Administration, 23(3). https://doi.org/10.1080/15256480.2020.1805088
Zulkarnaen, W., & Suwarna, A. (2017). Pengaruh Insentif Terhadap Kinerja Karyawan Di Bagian Mekanik PT. Erlangga Aditya Indramayu. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 1(1), 33-52. DOI: https://doi.org/10.31955/mea.vol1.iss1.pp33-52.
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Chandra, S., Bhalla, R., & Ranjan, A. (2023). Diversity, Equity, and Inclusion Management in the Restaurant Industry. In The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry (pp. 338–349). Taylor and Francis. https://doi.org/10.4324/9781003285687-34
Flabbi, L., Macis, M., Moro, A., & Schivardi, F. (2019). Do female executives make a difference? the impact of female leadership on gender gaps and firm performance. Economic Journal, 129(622). https://doi.org/10.1093/ej/uez012
García-Rodríguez, F. J., Dorta-Afonso, D., & González-de-la-Rosa, M. (2020). Hospitality diversity management and job satisfaction: The mediating role of organizational commitment across individual differences. International Journal of Hospitality Management, 91. https://doi.org/10.1016/j.ijhm.2020.102698
Gotsis, G., & Grimani, K. (2016). Diversity as an aspect of effective leadership: integrating and moving forward. Leadership and Organization Development Journal, 37(2). https://doi.org/10.1108/LODJ-06-2014-0107
Gursoy, D., & Maier, T. (2023). Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change. Journal of Hospitality Marketing and Management, 32(4). https://doi.org/10.1080/19368623.2023.2196282
Haryono, J., & Rahmanita, M. (2023). Pengaruh Keterlibatan Karyawan dan Budaya Perusahaan Terhadap Kinerja Perusahaan di Hotel Horison, Bandar Lampung. Jurnal Ilmiah Pariwisata, 28(2).
Hsiao, A., Ma, E., Lloyd, K., & Reid, S. (2020). Organizational Ethnic Diversity’s Influence on Hotel Employees’ Satisfaction, Commitment, and Turnover Intention: Gender’s Moderating Role. Journal of Hospitality and Tourism Research, 44(1). https://doi.org/10.1177/1096348019883694
Im, J., Chung, Y. K., & Qin, D. (Daisy). (2023). Exploring diversity, equity, and inclusion in hospitality and tourism firms through the organizational justice and stakeholder theories. Tourism Management, 95. https://doi.org/10.1016/j.tourman.2022.104662
Jin, D., Chen, H., & Qi, R. (2023). Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-02-2023-0188
Kalargyrou, V., & Costen, W. (2017). Diversity management research in hospitality and tourism: past, present and future. In International Journal of Contemporary Hospitality Management (Vol. 29, Issue 1). https://doi.org/10.1108/IJCHM-09-2015-0470
Khassawneh, O., & Mohammad, T. (2016). The Influence of Work Diversity on Organizational Performance in Hospitality Sector in the UAE: The Moderating Role of HR Practices. Jurnal Penelitian Pendidikan Guru Sekolah Dasar, 6(August).
L.J Moleong. (2022). Metodologi Penelitian Kualitatif. In Metodologi Penelitian Kualitatif. In Rake Sarasin (Issue Maret).
López-Gamero, M. D., Pereira-Moliner, J., Molina-Azorín, J. F., Tarí, J. J., & Pertusa-Ortega, E. M. (2023). Human resource management as an internal antecedent of environmental management: a joint analysis with competitive consequences in the hotel industry. Journal of Sustainable Tourism, 31(6). https://doi.org/10.1080/09669582.2020.1841216
Madera, J. M. (2018). What’s in It for Me? Perspective Taking as an Intervention for Improving Attitudes Toward Diversity Management. Cornell Hospitality Quarterly, 59(2). https://doi.org/10.1177/1938965517730319
Malik, R., Madappa, T., & Chitranshi, J. (2017). Diversity management in tourism and hospitality: an exploratory study. In Foresight (Vol. 19, Issue 3). https://doi.org/10.1108/FS-12-2016-0058
Manoharan, A., Sardeshmukh, S. R., & Gross, M. J. (2019). Informal diversity management practices and their effectiveness: In the context of ethnically diverse employees in hotels. International Journal of Hospitality Management, 82. https://doi.org/10.1016/j.ijhm.2019.05.003
Moneva, J. M., Bonilla-Priego, M. J., & Ortas, E. (2020). Corporate social responsibility and organisational performance in the tourism sector. Journal of Sustainable Tourism, 28(6). https://doi.org/10.1080/09669582.2019.1707838
Moorley, C., & West, R. (2022). Inclusivity in nurse education. In Evidence-Based Nursing (Vol. 25, Issue 3). https://doi.org/10.1136/ebnurs-2022-103570
Mor Barak, M. E., Lizano, E. L., Kim, A., Duan, L., Rhee, M. K., Hsiao, H. Y., & Brimhall, K. C. (2016). The Promise of Diversity Management for Climate of Inclusion: A State-of-the-Art Review and Meta-Analysis. In Human Service Organizations Management, Leadership and Governance (Vol. 40, Issue 4). https://doi.org/10.1080/23303131.2016.1138915
Nguyen, N. T., Yadav, M., Pande, S., Bhanot, A., & Hasan, M. F. (2022). Impact of diversity management on organizational performance in hotel organizations: a conceptual framework. International Journal of System Assurance Engineering and Management, 13. https://doi.org/10.1007/s13198-021-01358-7
Reyes-Menendez, A., Saura, J. R., & Filipe, F. (2020). Marketing challenges in the #MeToo era: gaining business insights using an exploratory sentiment analysis. Heliyon, 6(3). https://doi.org/10.1016/j.heliyon.2020.e03626
Russen, M., Dawson, M., & Madera, J. M. (2021). Gender diversity in hospitality and tourism top management teams: A systematic review of the last 10 years. International Journal of Hospitality Management, 95. https://doi.org/10.1016/j.ijhm.2021.102942
Singal, M. (2014). The business case for diversity management in the hospitality industry. International Journal of Hospitality Management, 40. https://doi.org/10.1016/j.ijhm.2014.02.009
Sukalova, V., & Ceniga, P. (2020). Diversity Management in Sustainable Human Resources Management. SHS Web of Conferences, 74. https://doi.org/10.1051/shsconf/20207401033
Wahyudin. (2017). Metode Penelitian Kualitatif Studi Pustaka dan Studi Lapangan. Pre-Print Digital Library UIN Sunan Gunung Djati Bandung, 6(1).
Wandhe, P. (2020). HR Analytics: A Tool for Strategic Approach to HR Productivity. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3700502
Zheng, T. M., Zhu, D., Kim, P. B., & Williamson, D. (2022). An Examination of the Interaction Effects of Hospitality Employees’ Motivational and Cultural Factors in the Workplace. International Journal of Hospitality and Tourism Administration, 23(3). https://doi.org/10.1080/15256480.2020.1805088
Zulkarnaen, W., & Suwarna, A. (2017). Pengaruh Insentif Terhadap Kinerja Karyawan Di Bagian Mekanik PT. Erlangga Aditya Indramayu. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 1(1), 33-52. DOI: https://doi.org/10.31955/mea.vol1.iss1.pp33-52.
Published
2025-03-01
How to Cite
Nelson, A., Kenny, K., Chou, C., Anderson, J., & Shirlyn, S. (2025). BAGAIMANA DAMPAK KEBERAGAMAN TERHADAP KINERJA KARYAWAN DI INDUSTRI PERHOTELAN. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 9(1), 1127-1138. https://doi.org/10.31955/mea.v9i1.4318
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