PERAN TOTAL QUALITY MANAGEMENT DALAM MENINGKATKAN KINERJA RUMAH SAKIT DI BERBAGAI NEGARA : SUATU KAJIAN PUSTAKA

  • Danis Suma Wijaya Universitas Teknologi Yogyakarta
  • Nur Wening Universitas Teknologi Yogyakarta

Abstract

Kinerja rumah sakit dapat mempengaruhi daya saing bisnis dan kepuasan konsumen, oleh karena itu diperlukan strategi yang komprehensif untuk meningkatkan kinerja rumah sakit. Total Quality Management, suatu sistem manajemen dimana suatu perusahaan mencapai kemajuan organisasi melalui komitmen terhadap kebutuhan pelanggan, menjadi strategi alternatif dalam meningkatkan kinerja rumah sakit. Studi kajian pustaka ini bertujuan untuk mengetahui pengaruh total quality management terhadap kinerja rumah sakit. Metode yang digunakan berupa sistematik literature review yang didapatkan dengan alat pencarian berupa google scholar, pubmed, sciecedirect. Ada 5 artikel ilmiah yang dianalisis. Hasil yang didapatkan total quality management berpengaruh terhadap kinerja rumah sakit. Terdapat beberapa indikator total quality management  yang berpengaruh terhadap kinerja antara lain leadership, customer focus, continous improvement, supplier quality management, quality policy, training, information and data, process management, dan employee involvement. Total Quality Management memberikan pengaruh terhadap kinerja rumah sakit. Literature review ini dapat dijadikan sebagai kajian teoritis dalam penelitian lebih lanjut mengenai Total Quality Management dalam peningkatan kinerja rumah sakit.

References

Aiken LH, Sermeus W, Van Den Heede K, et al 2012, ‘Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States’, BMJ, vol. 344, hal 1717. doi:10.1136/bmj.e1717
Ali K & Allolayan, M.N 2013,’The impact of Total Quality Management (TQM) on the hospital's performance: An empirical research. nternational Journal of Services and Operations Management’, vol 15, no.4, hal : 482-506. Doi :10.1504/IJSOM.2013.054904
Alshourah, S 2021,’ Total Quality Management practices and their effects on the quality performance of Jordanian private hospitals’. Management Science Letters, vol 11, hal 67-76. Doi : 10.5267/j.msl.2020.8.029
Alzoubi, M., hayati, KS. Rosliza AM., Ahmad AA., Al Hamdan ZM 2019, ‘Total Quality Management in heatlh care context : integrating the liteatur and directing future research’,Risk Manag Health Policy, vol. 12, hal 167-177. Doi : 10.2147/RMHP.S197038.
Anita, A., & Julyanna, J 2021, ‘Kinerja Perusahaan Di Era Ekonomi Digital: Pengaruh It Governance, Karakteristik Dewan, Dan Investasi Modal’,  Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), vol 15, no 3, 2779-2803. https://doi.org/10.31955/mea.v5i3.1733.
Brah, S.A., Lee, S.L, and Rao, B.M., 2002,’ Relationship between TQM and performance of Singapore companies’, International Journal of Quality & Reliability Management, vol 19 ,no 4, hal 356-79.
Chang C-S, Chen S-Y, Lan Y-T 2013,’Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters’, BMC Health Serv Res, vol 13, no 1, hal 22. doi:10.1186/1472-6963-13-438.
Demirbag, M,Tatoglu, E,Zaim, S 2006, ‘An analysis of the relationship between TQM implementation and organizational performance: Evidence from Turkish SMEs’, Journal of Manufacturing Technology Management, vol 17, no 6, hal 829-847, DOI:10.1108/17410380610678828
El-Tohamy & Al Roush, 2015,’ the Impact of Applying Total Quality Management Principles on the Overall Hospital Effectiveness: an Empirical Study on the Hcac Accredited Governmental Hospitals in Jordan’, European Scientific Journal. Vol 11, no 10, hal 1857-7881
Essel, RE 2020,’Assessing Total Quality Management (TQM) Effect on Hospital Performance in Ghana Using a Non-Probabilistic Approach: The Case of Greater Accra Regional Hospital (GARH)’, Metamorphosis: A Journal of Management Research. 2020; 19 (1) : 29-41. Doi : 10.1177/0972622520949091
Hakim,A . Akhorshaideha , Hammourib Q., Barqawic B.Y., Fayiz Dahash Shrafatd, Diana F. Alfayeza and Kholoud S. A. AL-Lozia 2023,’Examining the impact of Total Quality Management on the provision of healthcare services: A study of Jordanian healthcare organizations’, Uncertain Supply Chain Management, vol 11, hal 923–932, doi: 10.5267/j.uscm.2023.5.006
Ioan B, Nestian S, Tiţă SM 2012, ‘Relevance of Key Performance Indicators (KPIs) in a hospital performance management model’, JEERBE, vol 1, no 15, available from: http://www.ibimapublishing.com/journals/JEERBE/jeerbe.htm
Markazi-Moghaddam, N., Arab M, Ravaghi H , Rashidian, A, Khatibi T , Jame, S.ZY 2016,’ A Knowledge Map for Hospital Performance Concept: Extraction and Analysis: A Narrative Review Article’. Iran J Public Health, vol 45, no 7, hal 843-854
Mc Clellan M, Rivlin A 2014,’Improving Health while Reducing Cost Growth: What is Possible’. Engelberg Center for Health Care Reform at Brookings.
Onyebuchi A, Arah TC, Klazinga NS 2003, ‘Updating the key dimensions of hospital performance: The move towards a theoretical framework’, Third workshop on hospital performance measurement, Barcelona
Rivers, P, glove S 2008, ‘Health care competition, strategic. Missionand patient safety : research model and propotion’
Shaw C 2003,’How can hospital performance be measured and monitored? Copenhagen, WHO Regional Office for Europe (Health Evidence Network Report)’.Available from: http://www.euro.who.int/document/e82975.pdf.
Zehir, S & Zehir, C 2023, ‘Effects of Total Quality Management Practices on Financial and Operational Performance of Hospitals’, Sustainability, Vol 15 no 21, hal 15430. Doi : 10.3390/su152115430
Published
2024-02-01
How to Cite
Wijaya, D., & Wening, N. (2024). PERAN TOTAL QUALITY MANAGEMENT DALAM MENINGKATKAN KINERJA RUMAH SAKIT DI BERBAGAI NEGARA : SUATU KAJIAN PUSTAKA. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(1), 845-853. https://doi.org/10.31955/mea.v8i1.3765
Section
Articles