PENGARUH JOB SATISFACTION TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR, EMPLOYEE PERFORMANCE DENGAN ORGANIZATIONAL COMMITMENT SEBAGAI VARIABEL INTERVENING
Abstract
Penelitian ini bertujuan untuk mengetahui pengaruh job satisfaction (JS) terhadap organizational citizenship behavior (OCB) dan employee performance (EP) dengan organizational commitment (OC) sebagai variabel intervening. Penelitian ini menggunakan 270 responden dari Rumah Sakit Krakatau Medika IHC Cilegon Banten dan Rumah Sakit Umum Daerah Dr Drajat Prawiranegara Serang Banten. Tahapan penelitian yang dilakukan meliputi penentuan objek, sampel, perancangan dan evaluasi kuesioner, penyebaran dan pengumpulan kuesioner, penentuan model dan hipotesis, pengolahan data menggunakan PLS-SEM, dan pembahasan hasil hipotesis. Hasil dari penelitian ini menemukan bahwa terdapat hubungan positif antar variabel. Job satisfaction, berpengaruh positif terhadap organizational commitment, organizational citizenship behavior, dan employee performance. Organizational commitment, berpengaruh positif terhadap organizational citizenship behavior, dan employee performance. Job satisfaction, berpengaruh positif terhadap organizational citizenship behavior melalui organizational commitment. Job satisfaction, juga berpengaruh positif terhadap employee performance melalui organizational commitment.
References
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Fahlevi, M. R., dan Jarod, O. (2022). Pengaruh Organizational Commitment Terhadap Organizational Citizenship Behavior (OCB) Petugas di Lembaga Pemasyarakatan Kelas I Medan. Jurnal Pendidikan Dan Konseling, 4(5), 1349–1358.
Fitrio, T., Apriansyah, R., Utami, S., dan Yaspita, H. (2019). The Effect of Job Satisfaction to Organizational Citizenship Behavior (OCB) Mediated by Organizational Commitment. International Journal of Scientific Research and Management, 7(09). https://doi.org/10.18535/ijsrm/v7i9.em01
Ghozali, I. (2014). Structural Equation Modeling: Metode Alternatif dengan Partial Least Square (PLS) Badan (Edisi Keem). Penerbit Universitas Diponogoro.
Ghozali, I. (2021). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 26 (Edisi 10). Badan Penerbit Universitas Diponegoro.
Hapsari, I. N. (2020). Meta Analisis Hubungan Antara Stres Kerja (Job Stress) dan Kepuasan Kerja (Job Satisfaction). Psikostudia : Jurnal Psikologi, 9(2). https://doi.org/10.30872/psikostudia.v9i2.3906
Harris Kristanto dan Alden Nelson. (2023). Pengaruh Human Resource Practice Terhadap Turnover Intention Dengan Organizational Commitment Dan Organization Engagement Sebagai Mediasi. Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), 7(2). 497-516.
Hartin, V. F., Ichsan, R. N., dan Panggabean, N. R. (2023). The effect of organizational commitment on employee performance at pt. Sentosa deli mandiri medan. Jurnal darma agung, 31(1), 123–140. Https://doi.org/1_46
Hee, O. C., Shi, C. H., Kowang, T. O., Fei, G. C., dan Ping, L. L. (2020). Factors influencing job satisfaction among academic staffs. International Journal of Evaluation and Research in Education, 9(2), 285–291. https://doi.org/10.11591/ijere.v9i2.20509
Hemakumara, H. (2020). The Impact of Job Satisfaction on Organizational Citizenship Behavior: A Review of Literature. International Journal of Business and Social Science, 11(12), 2018–2020. https://doi.org/10.30845/ijbss.v11n12p6
Hidayah, S., dan Harnoto, H. (2018). Role of Organizational Citizenship Behavior (OCB), Perception of Justice and Job Satisfaction on Employee Performance. Jurnal Dinamika Manajemen, 9(2), 170–178. https://doi.org/10.15294/jdm.v9i2.14191
Justina, J., Tj, H. W., dan Tecoalu, M. (2022). Employee Burnout dan Organizational Commitment terhadap Job Satisfaction dengan Organizational Citizenship Behavior. Journal of Management and Bussines (JOMB), 4(2), 1204–1223. https://doi.org/10.31539/jomb.v4i2.4678
Kappagoda, U.S. (2018). Self-Efficacy, Task Performance and Contextual Performance: A Sri Lankan Experience. Journal of Human Resource and Sustainability Studies, 6, 161-170.
Lestari, T. W. (2018). Organizational Citizenship Behavior (OCB) Variable on Employees Of PT. Smartfren Jember. International Journal of Social Science and Business, 2(4), 231. https://doi.org/10.23887/ijssb.v2i4.16335
Mangku, J., dan Riana, I. G. (2021). The Effect of Job Satisfaction on Organizational Commitments and Organizational Citizenship Behavior. Journal of Multidisciplinary Academic, 05(01), 87–91.
Mohamad, R., dan Nawawi, M. T. (2020). Pengaruh Organizational Learning, Organizational Commitment dan Job Satisfaction Terhadap Employee Performance di Jakarta. Jurnal Manajerial Dan Kewirausahaan, 2(4), 1060. https://doi.org/10.24912/jmk.v2i4.9891
Mutiara S. Panggabean, Soeharjoto Soekapdjo, dan Debbie Aryani Tribudhi. (2020). Pengaruh budaya organisasi terhadap kinerja karyawan di era millennial. Akuntabel 17 (1), 2020 133-139.
Nguyen, T. V. N., Do, T. Q., dan Dinh, C. H. (2020). Factors Affecting Employees’ Organizational Commitment in Foreign Direct Investment Enterprises. Journal of Asian Finance, Economics and Business, 7(10), 413–421. https://doi.org/10.13106/jafeb.2020.vol7.no10.413
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Published
2023-09-15
How to Cite
Handayaningrum, C., & Tanuwijaya, J. (2023). PENGARUH JOB SATISFACTION TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR, EMPLOYEE PERFORMANCE DENGAN ORGANIZATIONAL COMMITMENT SEBAGAI VARIABEL INTERVENING. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 7(3), 365-382. https://doi.org/10.31955/mea.v7i3.3365
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