PENGARUH PERCEIVED ORGANIZATION SUPPORT, INFORMATION AND COMMUNICATION TECHNOLOGIES MODEL TERHADAP JOB SATISFACTION DENGAN MEDIASI WORK-FAMILY BALANCE SELAMA PANDEMI COVID-19
Abstract
Dalam proses penyesuaian aktivitas pembelajaran mahasiswa mengharuskan Universitas untuk menggunakan teknologi dalam proses pembelajaran secara sinkronus selama Covid-19. Keadaan ini mempengaruhi job satisfaction tenaga kependidikan di Universitas XYZ. Penelitian ini mengajukan model penelitian mengenai pengaruh perceived organization support, ICT’s demands, dan ICT’s resources terhadap job satisfaction yang dimediasi oleh work-family balance selama pandemi Covid-19 di Universitas XYZ. Penelitian ini mengumpulkan data dengan menyebarkan kuisioner secara daring melalui Microsoft Forms yang diberikan kepada 210 karyawan Universitas XYZ. Hasil yang didapatkan bahwa adanya pengaruh positif perceived organization support dan pengaruh negatif ICT’s demands terhadap work-family balance. Terdapat juga pengaruh positif work-family balance terhadap job satisfaction. Sedangkan untuk variabel mediasi menunjukkan bahwa work-family balance mampu memediasi perceived organization support dan ICT’s demands terhadap job satisfaction. Variabel ICT’s resources tidak signifikan terhadap work-family balance. Serta, tidak ada pengaruh ICT’s resources terhadap job satisfaction dengan mediasi work-family balance.
References
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Jin, Myung H., & McDonald, Bruce. 2016. Understanding Employee Engagement in the Public Sector: The Role of Immediate Supervisor, Perceived Organizational Support, and Learning Opportunities. American Review of Public Administration. DOI: 10.1177/0275074016643817
Kazekami, S. 2020. “Mechanisms to Improve Labor Productivity by Performing Telework.” Telecommunications Policy ,44 2, DOI:10.1016/j.telpol.2019.101868.
Kossek, E., & Ozeki, C. 1998. Work-Family Conflict, Policies, and the Job-Life Satisfaction Relationship: a Review and Directions for Organizational Behavior-Human Resources Research. Journal of Applied Psychology, 83, 139–149.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. 2015. Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 436, 1854–1884. DOI:10.1177/0149206315575554
Mali, D., & Lim, H. 2021. How do Students Perceive Face-to-Face/Blended Learning as A Result of the Covid-19 Pandemic?. International Journal of Management Education, 193, 100552.
M. Almetwazi, N. Alzoman, S. Al-Massarani. 2020. COVID-19 Impact on Pharmacy Education in Saudi Arabia: Challenges andopportunities. Saudi Pharmaceutical Journal. https://doi.org/10.1016/j.jsps.2020.09.008
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Omran, Sally K. A. 2016. Work–Family Balance Dilemma Among Employed Parents an Empirical Study. International Journal of Business and Economic Development, 41, 31–46.
Rahman, M. M., Uddin M. J., Abdul M., Mansor, Z., Ali, Noor A., Khairuddin I., Samuel, A. B., & Rahaman, M. S. 2017. Factors of Work-Family Balance and Its Outcomes: A Syntesis of Literature Review. Journal of Advanced Research in Business and Management Studies.
Robbins, Stephen P., & Judge, Timothy A. 2016. Organizational Behavior. 17th Edition. Pearson Education
Sekaran, U., & Bougie, Roger. 2020. Research Methods For Business : A Skill Building Approach. 8th Edition. Wiley.
Schieman, S., & Young, M. C. 2013. Are Communications About Work Outside Regular Working Hours Associated with Work-To-Family Conflict, Psychological Distress and Sleep Problems? Work & Stress, 273, 244–261. DOI:10.1080/02678373.2013.817090
Shia, S. M., & Monroe, R. W. 2006. Telecommuting’s Past and Future: A Literature Review and Research Agenda. Business Process Management Journal, 12, 455-482.
Suifan, T.S., Abdallah, A.B. and Al Janini, M. 2018. The Impact of Transformational Leadership on Employees’ Creativity: The Mediating Role of Perceived Organizational Support. Management Research Review, Vol. 41 No. 1, pp. 113-132.
Van Zoonen, Ward, & Ter Hoeven, Claartje L. 2015. Flexible Work Designs and Employee Well-Being: Examining the Effects of Resources and Demands. New Technology, Work, and Employment, 30:3
Wattoo, Mashal A., Zhao, Shuming, & Xi, Meng. 2018. Perceived Organizational Support and Employee Well-Being: Testing the Mediatory Role of Work–Family Facilitation and Work–Family Conflict. Chinese Management Studies. https://doi.org/10.1108/CMS-07-2017-0211
Wayne, Julie H., Butts, Marcus M., Casper Wendy J., & Allen, Tammy D. 2013. What Really is Work-Family Balance? An Investigation of Balance Satisfaction and Effectiveness. DOI: 10.5465/AMBPP.2013.14358abstract
World Health Organization, 2020a. Coronavirus. https://www.who.int/health-topics/coronavirus#tab=tab_1.
Zulkarnaen, W., & Sofyan, Y. (2018). Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Keinginan Berpindah Karyawan PT. Delami Garmen Kota Bandung. Widya Cipta, 2(2), 183–192.
Anshori, S. 2019. Pemanfaatan Teknologi Informasi dan Komunikasi sebagai Media Pembelajaran. Civic-Culture: Jurnal Ilmu Pendidikan PKn dan Sosial Budaya, 21, 88-100.
Bakker, A. B., & Demerouti, E. 2017. Job Demands–Resources Theory: Taking Stock and Looking Forward. Journal of Occupational Health Psychology, 223, 273–285. https://doi.org/10.1037/ocp0000056
Barnett, R., & Gareis, K. 2006. Role Theory Perspectives on Work and Family. In M. Pitt-Catsouphes, E. Kossek, & S. Sweet Eds., The work and family handbook: Multidisciplinary perspectives and approaches pp. 209–222. Mahwah, NJ: Erlbaum.
Carlson, Dawn S., Kacmar, K. Michele, & Grzywacz, Joseph G. 2013. The Relationship of Schedule Flexibility and Outcomes via the Work–Family Interface. Journal
Cheng, Jui-Chang, O-Yang, Y. 2018. Hotel Employee Job Crafting, Burnout, and Satisfaction: The Moderating Role of Perceived Organizational Support. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2018.01.005
Christine A., Grant Louise M., Wallace Peter C., Spurgeon. 2013. An exploration of the psychological factors affecting remote e-worker's job effectiveness, well-being and work-life balance. Employee Relations, Vol. 35 Iss 5 pp. 527 - 546. http://dx.doi.org/10.1108/ER-08-2012-0059
Clark, M. A., Rudolph, C. W., Zhdanova, L., Michel, J. S., & Baltes, B. B. 2015. Organizational Support Factors and Work–Family Outcomes: Exploring Gender Differences. Journal of Family Issues, 3811, 1520–1545. doi:10.1177/0192513x15585809
Cousins, K., & Robey, D. 2015. Managing work-life boundaries with mobile technologies. Information Technology & People, 281, 34–71. DOI:10.1108/itp-08-2013-0155
Day, Arla, Scoot N., Paquet S., Hambley L. 2012. Perceived Information and Communication Technology ICT Demands on Employee Outcomes: The Moderating Effect of Organizational ICT Support. American Psychological Association. DOI: 10.1037/a0029837
Demerouti, E., Derks, D., ten Brummelhuis, L. L., & Bakker, A. B. 2014. New Ways of Working: Impact on Working Conditions, Work–Family Balance, and Well-Being. The Impact of ICT on Quality of Working Life, 123–141. DOI:10.1007/978-94-017-8854-0_8
Derks, D., Ten Brummelhuis, L. L., Zecic, D., & Bakker, A.B. 2012. Switching On and Off: Does Smartphone Use Obstruct the Possibility to Engage in Recovery Activities? European Journal of Work and Organizational Psychology, 231, 80-90.
Dixon, M., & Bruening, J. 2005. Perspectives on Work-Family Conflict in Sport: an Integrated Approach. Sport Management Review, 8, 227–253.
Dixon, M. A., & Sagas, M. 2007. The Relationship Between Organizational Support, Work-Family Conflict, and the Job-Life Satisfaction of University Coaches. Research Quarterly for Exercise and Sport, 783, 236–247. DOI:10.1080/02701367.2007.10599421
Fonner, K. L., & Roloff, M. E. 2010. Why Teleworkers are More Satisfied with Their Jobs than are Office-Based Workers: When Less Contact is Beneficial. Journal of Applied Communication Research, 384, 336–361. DOI:10.1080/00909882.2010.513998
Gözükara, İ., & Çolakoğlu, N. 2016. The Mediating Effect of Work Family Conflict on the Relationship between Job Autonomy and Job Satisfaction. Procedia - Social and Behavioral Sciences, 229, 253–266. doi:10.1016/j.sbspro.2016.07.136
Hair, J. F., Risher, J. J., Sarstedt, M. and Ringle, C. M. 2021. Partial Least Squares Structural Equation Modeling. Springer Nature Switzerland. DOI:10.1007/978-3-319-05542-8_15-2
Hamid, Rozanti A., & Amin, Salmiah M. 2014. Work-Family Conflict and Work-Family Enrichment and Their Consequences in Malaysia. Middle-East Journal of Scientific Research 19 5: 729-733. DOI: 10.5829/idosi.mejsr.2014.19.5.21020
Hobfoll, S., Halbesleben, J., Neveu, J. and Westman, M. 2018. Conservation of Resources in The Organizational Context: The Reality Of Resources And Their Consequences. Annual Review of Organizational Psychology and Organizational Behavior, Vol. 5 No. 1, pp. 103-128.
Hung, Shin-Yuan, & Chen, Kuanchin. 2020. The Role of Organizational Support and Problem Space Complexity on Organizational Performance – A Business Intelligence Perspective. Pacific Asia Journal of the Association for Information System. DOI: 10.17705/1pais.12101
Jensen, K. W., Liu, Y., & Schøtt, T. 2017. Entrepreneurs innovation bringing job satisfaction, work-family balance, and life satisfaction: In China and around the world. International Journal of Innovation Studies, 14, 193–206. doi:10.1016/j.ijis.2017.11.002
Jin, Myung H., & McDonald, Bruce. 2016. Understanding Employee Engagement in the Public Sector: The Role of Immediate Supervisor, Perceived Organizational Support, and Learning Opportunities. American Review of Public Administration. DOI: 10.1177/0275074016643817
Kazekami, S. 2020. “Mechanisms to Improve Labor Productivity by Performing Telework.” Telecommunications Policy ,44 2, DOI:10.1016/j.telpol.2019.101868.
Kossek, E., & Ozeki, C. 1998. Work-Family Conflict, Policies, and the Job-Life Satisfaction Relationship: a Review and Directions for Organizational Behavior-Human Resources Research. Journal of Applied Psychology, 83, 139–149.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. 2015. Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 436, 1854–1884. DOI:10.1177/0149206315575554
Mali, D., & Lim, H. 2021. How do Students Perceive Face-to-Face/Blended Learning as A Result of the Covid-19 Pandemic?. International Journal of Management Education, 193, 100552.
M. Almetwazi, N. Alzoman, S. Al-Massarani. 2020. COVID-19 Impact on Pharmacy Education in Saudi Arabia: Challenges andopportunities. Saudi Pharmaceutical Journal. https://doi.org/10.1016/j.jsps.2020.09.008
McShane, Steven L., Glinow, Mary Ann V. 2018. Organizational Behavior. Eight Edition. McGraw-Hill Education
Ninaus, Katharina, Diehl, S., Terlutter, R., Chan, K., Huang, A. 2015. Benefits and stressors – Perceived effects of ICT use on employee health and work stress: An exploratory study from Austria and Hong Kong. International Journal of Qualitative Studies on Health and Well-being. DOI: 10.3402/qhw.v10.28838
Ninaus, Katharina, Diehl, S., Terlutter, R. 2021. Employee Perceptions of Information and Communication Technologies in Work Life, Perceived Burnout, Job Satisfaction and The Role of Work-Family Balance. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2021.08.007
Noonan, M.C. and Glass, J. 2012, “The Hard Truth About Telecommuting”, Monthly Labor Review, Vol. 135 No. 6, pp. 38-45.
Omran, Sally K. A. 2016. Work–Family Balance Dilemma Among Employed Parents an Empirical Study. International Journal of Business and Economic Development, 41, 31–46.
Rahman, M. M., Uddin M. J., Abdul M., Mansor, Z., Ali, Noor A., Khairuddin I., Samuel, A. B., & Rahaman, M. S. 2017. Factors of Work-Family Balance and Its Outcomes: A Syntesis of Literature Review. Journal of Advanced Research in Business and Management Studies.
Robbins, Stephen P., & Judge, Timothy A. 2016. Organizational Behavior. 17th Edition. Pearson Education
Sekaran, U., & Bougie, Roger. 2020. Research Methods For Business : A Skill Building Approach. 8th Edition. Wiley.
Schieman, S., & Young, M. C. 2013. Are Communications About Work Outside Regular Working Hours Associated with Work-To-Family Conflict, Psychological Distress and Sleep Problems? Work & Stress, 273, 244–261. DOI:10.1080/02678373.2013.817090
Shia, S. M., & Monroe, R. W. 2006. Telecommuting’s Past and Future: A Literature Review and Research Agenda. Business Process Management Journal, 12, 455-482.
Suifan, T.S., Abdallah, A.B. and Al Janini, M. 2018. The Impact of Transformational Leadership on Employees’ Creativity: The Mediating Role of Perceived Organizational Support. Management Research Review, Vol. 41 No. 1, pp. 113-132.
Van Zoonen, Ward, & Ter Hoeven, Claartje L. 2015. Flexible Work Designs and Employee Well-Being: Examining the Effects of Resources and Demands. New Technology, Work, and Employment, 30:3
Wattoo, Mashal A., Zhao, Shuming, & Xi, Meng. 2018. Perceived Organizational Support and Employee Well-Being: Testing the Mediatory Role of Work–Family Facilitation and Work–Family Conflict. Chinese Management Studies. https://doi.org/10.1108/CMS-07-2017-0211
Wayne, Julie H., Butts, Marcus M., Casper Wendy J., & Allen, Tammy D. 2013. What Really is Work-Family Balance? An Investigation of Balance Satisfaction and Effectiveness. DOI: 10.5465/AMBPP.2013.14358abstract
World Health Organization, 2020a. Coronavirus. https://www.who.int/health-topics/coronavirus#tab=tab_1.
Zulkarnaen, W., & Sofyan, Y. (2018). Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Keinginan Berpindah Karyawan PT. Delami Garmen Kota Bandung. Widya Cipta, 2(2), 183–192.
Published
2023-07-18
How to Cite
Sharon, S., & Meilani, Y. C. F. P. (2023). PENGARUH PERCEIVED ORGANIZATION SUPPORT, INFORMATION AND COMMUNICATION TECHNOLOGIES MODEL TERHADAP JOB SATISFACTION DENGAN MEDIASI WORK-FAMILY BALANCE SELAMA PANDEMI COVID-19. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 7(2), 1400-1421. https://doi.org/10.31955/mea.v7i2.2689
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