PERAN KEPUASAN KERJA DALAM MEMEDIASI PENGARUH KETERLIBATAN KERJA DAN PERSEPSI DUKUNGAN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB)  (Studi pada Karyawan Hotel Bintang Empat di Semarang)

Aurilia Triani Aryaningtyas; Aletta Dewi Maria Th

doi:10.31955/mea.v3i3.163

Aurilia Triani Aryaningtyas Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
Aletta Dewi Maria Th STIEPARI Semarang

DOI: https://doi.org/10.31955/mea.v3i3.163

Keywords: job involvement, perceived organizational support, job satisfaction and OCB

Abstract

This study examined job satisfaction in mediating the influence of job involvement and perceived organizational support for organizational citizenship behavior (OCB), using a quantitative approach through a survey instrument for 188 four-star hotel employees in Semarang. The results showed job involvement and perceived organizational support positively and significantly affected OCB through job satisfaction. Theoretical implications of the results of the study support both existing theory and research, while managerial implications suggest for organizations (the hospitality industry) to consider job involvement and perceived organizational support as important factors to improve employee satisfaction in order to increase the OCB.

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