PENGARUH ROLE CONFLICT DAN ROLE AMBIGUITY TERHADAP KEPUASAN KERJA, DAN DAMPAKNYA TERHADAP KOMITMEN ORGANISASIONAL
Abstract
Penelitian ini dilakukan untuk menguji pengaruh role conflict dan role ambiguity terhadap kepuasan kerja serta dampaknya terhadap komitmen organisasional. Responden sebanyak 56 karyawan pada suatu pabrik di kawasan industri Karawang.Teknik analisis utama yang digunakan adalah analisis jalur. Hasil penelitian menunjukkan bahwa role conflict memiliki pengaruh negatif terhadap kepuasan kerja, sedangkan role ambiguity tidak memiliki pengaruh yang signifikan terhadap kepuasan kepuasan kerja. Hasil penelitian juga menunjukkan bahwa kepuasan kerja memiliki pengaruh positif terhadap komitmen organisasional. Selain itu, role conflict memberikan pengaruh negatif tidak langsung terhadap komitmen organisasional melalui kepuasan kerja.
References
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Khattak, Muhammad Arif., Syeda Faiza Urooj., Jamshid Khattak., and Nadeem Iqbal. 2011. Impact of Role Ambiguity on Job Satisfaction: Mediating Role of Job Stress. International Journal of Academic Research in Business and Social Sciences, Vol. 1, No. 3, pp. 516-531.
Mathur, Garima., and Megha Salunke. 2013. Organizational commitment and Job Satisfaction: A Study of Manufacturing Sector. Apotheosis: Tirpude’s National Journal of Business Research,Vol. 4 Iss. 1, pp. 129-143.
Mathieu, John E., and Dennis M. Zajac. 1990. A Review and Meta-Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment.Psychological Bulletin, Vol. 108 No. 2, pp. 171-194.
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Netemeyer, G. Richard., Mark W. Johnston., and Scot Burton. 1990. Analysis of Role Conflict and Role Ambiguity in a Structural Equation Framework. Journal of Applied Psychology, Vol. 75 Vol. 2, pp. 148-157.
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Setiawan, Ivan Aries., dan Ferdiansyah Ritong. 2010. Analisis Jalur dengan Menggunakan Program AMOS. Suluh Ilmu: Yogyakarta.
Srivastava, Shalini. 2013. Job Satisfaction and Organisational Commitment Relationship: Effect of Personality Variables. Vision-Journal of Business Perspective, Vol. 17 No. 2, pp. 21-30,
Surya, Sarjito. 2012. Hubungan antara Role Conflict, Role Ambiguity, dan Kepuasan Kerja dengan Komitmen Organisasional. Jurnal Sains Manajemen & Akuntansi, Vol. IV No. 2, pp. 69-80.
Zulkarnaen, W. & Sofyan, Y.. Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Keinginan Berpindah Karyawan PT. Delami Garmen Kota Bandung. Widya Cipta: Jurnal Sekretari dan Manajemen, [S.l.], v. 2, n. 2, p. 183-192, sep. 2018. ISSN 2550-0791. Available at:.
Dalkrani, Maria., and Efstathios Dimitriadis. 2018. The Effect of Job Satisfaction on Employee Commitment. International Journal of Business and Economic Sciences Applied Research, Vol. 11No.3, pp. 16-23
Dhurup, M., and F. E Mahomed. 2011. Role Ambiguity, Role Conflict and Work Overload and Their Influence on Job Satisfaction of Sports Facilitators in Public Schools in the Vaal Triangle.South Africa. African Journal for Physical Activity and Health Sciences, September Supplement, pp. 172-188.
Gibson James L., John M. Ivancevich., James H. Donnelly, Jr., and Robert Konopaske. 2009. Organizations: Behavior, Structure, Processes.14th Edition. McGraw-Hill: New York.
George, Jennifer M. and Gareth R. Jones. 2012. Understanding and Managing Organizational Behavior. 6th Edition. Prentice-Hall: Boston.
Hackett, Rick D., Peter Bycio., and Peter A. Hausdorf. 1994. Further Assessments of Meyer and Allen’s (1991) Three-Component Model of Organizational Commitment.Journal of Applied Psychology, Vol. 79 No. 1, pp. 15-23.
Harris, Stanley G., Robert R. Hirschfeld., Hubert S. Field., and Kevin W. Mossholder. 1993. Psychological Attachment: Relationships with Job Characteristics, Attitudes, and Preferences for Newcomer Development. Group & Organization Management, Vol. 18 No. 4, pp. 459-481.
Hidayat, Agi Syarif. 2018. Pengaruh Kepuasan Kerja terhadap Komitmen Organisasi dan Turnover Intention. Jurnal Manajemen dan Pemasaran Jasa, Vol. 11 No. 1, pp. 51-66.
Irzani, Dwi., dan Andre Dwijanto Witjaksono. 2014. Pengaruh Konflik Peran dan Ambiguitas Peran terhadap Keinginan Keluar Karyawan dengan Kepuasan Kerja sebagai Variabel Mediasi pada PT. Asuransi Raksa Pratikara di Surabaya. Jurnal Ilmu Manajemen, Vol. 2 No. 1, pp. 266-281.
Juwita, Kristin., dan Devy Arintika. 2018. Dampak Konflik Peran terhadap Stres dan Kepuasan Kerja Karyawan PT. Jombang Intermedia Pers (Jawa Pos Radar Jombang). Jurnal Manajemen Indonesia, Vol. 18 No. 2, pp. 105-115.
Khattak, Muhammad Arif., Syeda Faiza Urooj., Jamshid Khattak., and Nadeem Iqbal. 2011. Impact of Role Ambiguity on Job Satisfaction: Mediating Role of Job Stress. International Journal of Academic Research in Business and Social Sciences, Vol. 1, No. 3, pp. 516-531.
Mathur, Garima., and Megha Salunke. 2013. Organizational commitment and Job Satisfaction: A Study of Manufacturing Sector. Apotheosis: Tirpude’s National Journal of Business Research,Vol. 4 Iss. 1, pp. 129-143.
Mathieu, John E., and Dennis M. Zajac. 1990. A Review and Meta-Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment.Psychological Bulletin, Vol. 108 No. 2, pp. 171-194.
Meyer, John P., Natalie J. Allen. 1991. A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, Vol. 1 No. 1, pp. 61-89.
Netemeyer, G. Richard., Mark W. Johnston., and Scot Burton. 1990. Analysis of Role Conflict and Role Ambiguity in a Structural Equation Framework. Journal of Applied Psychology, Vol. 75 Vol. 2, pp. 148-157.
Palomino, Marilu Nuñez., and FábioFrezatti.2016. Role Conflict, Role Ambiguity and Job Satisfaction: Perceptions of the Brazilian Controllers. Revista de Administração.,Vol. 51, Iss. 2, pp. 165-181.
Prajogo, Wisnu., dan Maria Pampa Kumalaningrum. 2016. The Influence of Work Role Ambiguity, Work Role Conflict and Work Time Demand to Work Family Conflict and its Influence to Job Satisfaction and Intention to Leave. International Journal of Business and Commerce, Vol. 6No.1 pp. 23-37.
Puspitawati, Ni Made Dwi., dan I Gede Riana. 2014. Pengaruh Kepuasan Kerja terhadap Komitmen Organisasional dan Kualitas Layanan.Jurnal Manajemen Strategi Bisnis dan Kewirausahaan, Vol.8 No.1, pp. 68-80.
Robbins, Stephen P. 1991. Organizational Behavior: Concepts, Controversies, and Applications. 5th Edition. Prentice-Hall:New Jersey.
Setiawan, Ivan Aries., dan Imam Ghozali. 2006. Akuntansi Keperilakuan: Konsep dan Kajian Empiris Perilaku Akuntan. BPFE Univ. Diponegoro. Semarang.
Setiawan, Ivan Aries., dan Ferdiansyah Ritong. 2010. Analisis Jalur dengan Menggunakan Program AMOS. Suluh Ilmu: Yogyakarta.
Srivastava, Shalini. 2013. Job Satisfaction and Organisational Commitment Relationship: Effect of Personality Variables. Vision-Journal of Business Perspective, Vol. 17 No. 2, pp. 21-30,
Surya, Sarjito. 2012. Hubungan antara Role Conflict, Role Ambiguity, dan Kepuasan Kerja dengan Komitmen Organisasional. Jurnal Sains Manajemen & Akuntansi, Vol. IV No. 2, pp. 69-80.
Zulkarnaen, W. & Sofyan, Y.. Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Keinginan Berpindah Karyawan PT. Delami Garmen Kota Bandung. Widya Cipta: Jurnal Sekretari dan Manajemen, [S.l.], v. 2, n. 2, p. 183-192, sep. 2018. ISSN 2550-0791. Available at:
Published
2021-04-18
How to Cite
Sugandi, D. (2021). PENGARUH ROLE CONFLICT DAN ROLE AMBIGUITY TERHADAP KEPUASAN KERJA, DAN DAMPAKNYA TERHADAP KOMITMEN ORGANISASIONAL. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 5(1), 1481-1490. https://doi.org/10.31955/mea.v5i1.1086
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