Effect of Integrated Management System of ISO 9001:2015 and ISO 22000:2018  Implementation To  Packaging Industries Quality Performance at Banten Indonesia

Agus Purwanto; Masduki Asbari; Priyono Budi Santoso

doi:10.31955/mea.v4i1.213

Agus Purwanto Pelita Harapan University
Masduki Asbari Pelita Harapan University
Priyono Budi Santoso Pelita Harapan University

DOI: https://doi.org/10.31955/mea.v4i1.213

Keywords: ISO 9001:2015, ISO 22000:2018, Quality Performance

Abstract

The purpose of this study was to determine the effect of the implementation of the integrated management system to Quality Performance. This research was conducted in several packaging industrial in the province of Banten, The respondents were 144 employees from 12 companies of packaging industry which have implemented the Integration Management System for at least five years. The background of the study is due to the lack of research on the ISO 9001: 2015 and ISO 22000: 2018. The data was collected by distributing questionnaires and analysis of data using the Structural Equation Model (SEM) using a Linear Structural Model (LISREL) version 8.70. The results showed that the application of Integration Management System ISO 9001: 2015 and ISO 22000: 2018 a significant influence to quality performance such as increased customer satisfaction index, customer complaint reduction, reduction of defects, decrease product returns and reduced cost of quality.

References

Wilcock, A. and Boys, K. (2017), "Improving quality management: ISO 9001 benefits for agrifood firms", Journal of Agribusiness in Developing and Emerging Economies, Vol. 7 No. 1, pp. 2-20. https://doi.org/10.1108/JADEE-12-2014-0046

Ismyrlis, V. and Moschidis, O. (2015), "The effects of ISO 9001 certification on the performance of Greek companies", The TQM Journal, Vol. 27 No. 1, pp. 150-162. https://doi.org/10.1108/TQM-07-2013-0091

Nabavi, V., Azizi, M. and Faezipour, M. (2014), "Implementation of a quality management system based on ISO9001:2008 and its effects on customer satisfaction case study ", International Journal of Quality & Reliability Management, Vol. 31 No. 8, pp. 921-937. https://doi.org/10.1108/IJQRM-04-2013-0064

Psomas, E. and Pantouvakis, A. (2015), "ISO 9001 overall performance dimensions: an exploratory study", The TQM Journal, Vol. 27 No. 5, pp. 519-531. https://doi.org/10.1108/TQM-04-2014-0037

Fotopoulos, C. and Psomas, E. (2010), "The structural relationships between TQM factors and organizational performance", The TQM Journal, Vol. 22 No. 5, pp. 539-552. https://doi.org/10.1108/17542731011072874

Feng, M., Terziovski, M. and Samson, D. (2008), "Relationship of ISO 9001:2000 quality system certification with the operational and business performance", Journal of Manufacturing Technology Management, Vol. 19 No. 1, pp. 22-37. https://doi.org/10.1108/17410380810843435

Kafetzopoulos, D., Gotzamani, K. and Psomas, E. (2013), "Quality systems and competitive performance of food companies", Benchmarking: An International Journal, Vol. 20 No. 4, pp. 463-483. https://doi.org/10.1108/BIJ-08-2011-0065

P. Vlachos, I. (2014), "The impact of private label foods on supply chain governance", British Food Journal, Vol. 116 No. 7, pp. 1106-1127. https://doi.org/10.1108/BFJ-09-2012-0228

Ferreira Rebelo, M., Santos, G. and Silva, R. (2014), "A generic model for integration of Quality, Environment and Safety Management Systems", The TQM Journal, Vol. 26 No. 2, pp. 143-159. https://doi.org/10.1108/TQM-08-2012-0055

Khanna, H., Laroiya, S. and Sharma, D. (2010), "Integrated management systems in Indian manufacturing organizations", The TQM Journal, Vol. 22 No. 6, pp. 670-686. https://doi.org/10.1108/17542731011085339

Zutshi, A. and Sohal, A. (2005), "Integrated management system", Journal of Manufacturing Technology Management, Vol. 16 No. 2, pp. 211-232. https://doi.org/10.1108/17410380510576840

Zeng, S. (2011), "An empirical examination of benefits from implementing integrated management systems (IMS)", Development and Learning in Organizations, Vol. 25 No. 4. https://doi.org/10.1108/dlo.2011.08125daa.013

International Organization for Standardization [ISO], The ISO Survey of Management System Standard Certifications for 2015. Available at: http://www.iso.org/iso/iso-survey.

N. Cavusoglu (2012) “LISREL growth model on direct and indirect effects using cross-country data,” Economic Modelling,29; 2362-2370, https://doi.org/10.1016/j.econmod.2012.05.025

O. Boe (2015) “Using LISREL V to Perform a Covariance Structure Analysis of a Tripartite Model of Attitude”, Procedia - Social and Behavioral Sciences,182: 360-363, https://doi.org/10.1016/j.sbspro.2015.04.786

P. Ebrahimi, S. M. Moosavi, E. Chirani (2016) “Relationship between Leadership Styles and Organizational Performance by Considering Innovation in Manufacturing Companies of Guilan Province", Procedia - Social and Behavioral Sciences, 230: 351-358, https://doi.org/10.1016/j.sbspro.2016.09.044

S. Acharry, P. Boonrawd. C.Chianchana (2014) “Evaluation Research of Integrated Productivity and Eco-friendly Development Project for Enterprise in Electrical and Electronics Industry”, Procedia - Social and Behavioral Sciences,116: 2970-2975, https://doi.org/10.1016/j.sbspro.2014.01.690

Georgiev, S., & Georgiev, E. (2015). Motivational Factors for the Adoption of ISO 9001 Standards in Eastern Europe: The Case of Bulgaria. Journal of Industrial Engineering and Management, 8(3), 1020-1050.https://doi.org/10.3926/jiem.1355

McDonald M, Mors T A, Phillips A (2003), Management system integration: Can it be done? Quality Progress; 36: 67-74.

Williams, Gavin (2004) "Structural Equation Modeling Methods In Strategy Research: Application and Issue” Research Methodology in Strategy and Management (Research Methodology in Strategy and Management, Vol. 1), Emerald Group Publishing Limited, Bingley, pp. 303-346. https://doi.org/10.1016/S1479-8387(04)01111-7

Hair et al. (2010). Multivariate Data Analysis, Seventh Edition. Pearson Prentice Hall

Hampton, D.M.H. (2014). A step forward: ISO 9001 revision focuses on reducing risk and applying the process approach. Quality Progress, March 2014:38-43

Reid, R.D. (2014a). Into the future: How key management systems are changing, Quality Progress, March 2014:55-57

Reid, R.D. (2014b). Catch My Draft? Dissecting the ISO 9001:2015 draft international standard Into the future: Quality Progress, November 2014:56-57

Reid, R.D., (2015). Open to change: How expected revisions to ISO 9001:2015 may affect sector-specific standards, Quality Progress, July 2015:18-23

Rossouw, D. & van Vuuren, L. (2013). Business Ethics. Oxford University Press, South Africa

Sanders, S. (2014). Prep Schooled: New ISO 9001 present significant change. Quality Progress, September 2014:5

Mangula, Michael Shadrack (2013). Effect Of Quality Management Systems (ISO 9001) Certification On Organizational Performance In Tanzania: A Case Of Manufacturing Industries In Morogoro. International Journal of Technology Enhancements and EmergingEngineering Research. Vol 1, Issue 1, 14 ISSN 2347-4289.

Masula, Esther (2010). Perception of success on implementation of ISO 9001:2008 and its influence to organizational commitment in Sabah Electricity Sdn. Bhd. (SESB). Master's Thesis. E-repository. University of Malaysia, Sabah

Rybski, C., Jochem, R., & Homma, L. (2017). An empirical study on the status of preparation for ISO 9001:2015. Total Quality Management & Business Excellence, 1076-1089.

Sari, Y., Wibisono, E., Wahyudi, R., & Lio, Y. (2017). From ISO 9001: 2008 to ISO 9001: 2015: Significant changes and their impacts on aspiring organizations. Paper presented at the IOP Conference Series: Materials Science and Engineering, 273(1), 12-21

Psomas, E.L., Kafetzopoulos, D.P. and Fotopoulos, C.V.Developing and validating a measurement instrument of ISO 9001 effectiveness in food manufacturing SMEs.Journal of Manufacturing Technology Management 2013; 24(1): 52-77

Domingues, P., Sampaio, P., & Arezes, P. M. (2017). Management systems integration: survey results. International Journal of Quality & Reliability Management, 34(8), 1252-1294. https://doi.org/10.1108/IJQRM-03-2015-0032

Olaru, M., Maier, D., Nicoară, D., & Maier, A. (2014). Establishing the basis for Development of an Organization by Adopting the Integrated Management Systems: Comparative Study of Various Models and Concepts of Integration. Procedia - Social and Behavioral Sciences, 109, 693-697. https://doi.org/10.1016/j.sbspro.2013.12.531

Rocha, M., Searcy, C., & Karapetrovic, S. (2007). Integrating Sustainable Development into Existing Management Systems. Total Quality Management & Business Excellence, 18(1-2), 83-92. https://doi.org/10.1080/14783360601051594

Mustapha, M.A., Manan, Z.A., & Wan Alwi, S.R. (2017). Sustainable Green Management System (SGMS) – An integrated approach towards organisational sustainability. Journal of Cleaner Production, 146, 158-172. https://doi.org/10.1016/j.jclepro.2016.06.033

Karapetrovic, S. (2002). Strategies for the integration of management systems and standards. The TQM Magazine, 14(1), 61-67. https://doi.org/10.1108/09544780210414254

Karapetrovic, S., & Jonker, J. (2003). Integration of standardized management systems: Searching for a recipe and ingredients. Total Quality Management & Business Excellence, 14(4), 451-459. https://doi.org/10.1080/1478336032000047264

Bernardo, M., & Casadesus, M. (2009). How integrated are environmental, quality and other standardized management systems? An empirical study. Journal of Cleaner Production. Available at: https://www.sciencedirect.com/science/article/pii/S0959652608002813

https://doi.org/10.1016/j.jclepro.2008.11.003

Bernardo, M., Gotzamani, K., Vouzas, F., & Casadesus, M. (2016). A qualitative study on integrated management systems in a non-leading country in certifications. Total Quality Management & Business Excellence, 3363(July), 1-28. https://doi.org/10.1080/14783363.2016.1212652

Abad, J., Cabrera, H.R., & Medina, A. (2016). An analysis of the perceived difficulties arising during the process of integrating management systems. Journal of Industrial Engineering and Management, 9(3), 860-878. https://doi.org/10.3926/jiem.1989

Salomone, R. (2008). Integrated management systems: experiences in Italian organizations. Journal of Cleaner Production, 16(16), 1786-1806. https://doi.org/10.1016/j.jclepro.2007.12.003

Simon, A., Bernardo, M., Karapetrovic, S., & Casadesús, M. (2011). Integration of standardized environmental and quality management systems audits. Journal of Cleaner Production, 19(17-18), 2057-2065. https://doi.org/10.1016/j.jclepro.2011.06.028

Simon, A. (2012). An Empirical Analysis of Integrated Management Systems. Doctoral Thesis. University of Girona, Spain.

Dahlin, G., & Isaksson, R. (2017). Integrated management systems- interpretations, results, opportunities. The TQM Journal, 29(3), 528-542. https://doi.org/10.1108/TQM-01-2016-0004

Gianni, M., & Gotzamani, K. (2015). Management systems integration: Lessons from an abandonment case. Journal of Cleaner Production, 86, 265–276. https://doi.org/10.1016/j.jclepro.2014.08.023

Gianni, M., Gotzamani, K., & Vouzas, F. (2017). Food integrated management systems: dairy industry insights. International Journal of Quality & Reliability Management, 34(2), 194-215. https://doi.org/10.1108/IJQRM-05-2015-0076

De Toni and S. Tonchia, (2001) “Performance measurement systems -Models, characteristics and measures”,

International Journal of Operations & Production Management, Vol. 21 No. 1/2,, pp. 46-70.

Juran, J.M. and Gryna, F.M (1996) ., Quality Planning and Analysis, McGraw-Hill, 1993

Kaplan, R.S. and Norton, D.P. (1996) ., “The balanced scorecard – measures that drive performance”, Harvard

Business Review, Vol. 70, January-February 1992, pp. 71-9.No. 8 , pp. 63-80

Alaa M. Ghalayini and James S. Noble (1996) , “The changing basis of performance measurement”,

International Journal of Operations & Production Management, Vol. 16 No. 8 1996, pp. 63-80

Andy Neely, Mike Gregory and Ken Platts “Performance measurement system design - A literature