Azzahra S, Rachmat B, Indrawati T. ANALISIS PENGARUH SERVICE QUALITY, PERCEIVED VALUE DAN SERVICE DELIVERY TERHADAP CUSTOMER SATISFACTION PADA NASABAH BANK BCA DI KOTA SURABAYA. mea [Internet]. 25Mar.2025 [cited 12Nov.2025];9(1):1814-28. Available from: https://journal.stiemb.ac.id/index.php/mea/article/view/5272