Syarif, A., and A. Widodo. “ANALYSIS OF SERVICE QUALITY AND CONSUMER SATISFACTION USING CUSTOMER SATISFACTION INDEX (CSI) AND IMPORTANT PERFORMANCE ANALYSIS (IPA) IN WORKSHOP AUTO2000 ASIA AFRIKA BANDUNG”. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), Vol. 4, no. 3, Sept. 2020, pp. 685-01, doi:10.31955/mea.v4i3.444.