MENINGKATKAN PELAYANAN MASYARAKAT MELALUI PENINGKATAN KINERJA ANGGOTA PADA ORGANISASI NIRLABA
Abstract
The purpose of this study was to determine the contribution of organizational commitment, job involvement and training in improving the performance of members of non-profit organizations and their impact on improving the quality of service to the community. The survey method was used to obtain primary data through distributing questionnaires, with a sample covering members of the organization and congregation who were selected by simple random sampling. Data analysis used structural equation modeling (SEM) Partial Least Squares Second Order Confirmatory with the help of SmartPLS 3.2 software. The results of the study found that organizational commitment and training had a positive and significant effect on member performance and had a positive impact on service quality. Meanwhile, job involvement does not have a direct effect on members 'performance, but indirectly has a significant effect on members' performance through organizational commitment.
References
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Sugiarti., Hartati, Tuti dan Amir, Hafniza. 2016. Pengaruh Pelatihan Kerja terhadap Kinerja Karyawan pada PT Padma Ardya Aktuaria Jakarta. Jurnal Epigram, 13 (1), 13-20.
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Widiaswari, Roro Rukmini. 2012. Pengaruh Kinerja Aparatur Pemerintah terhadap Kualitas Pelayanan Publik di Kecamatan Banjar Baru. Jurnal SPREAD, 2 (2), 169-182.
Yusnita, Nancy dan Fadhil, Feriza. 2015. Pengaruh Pelatihan Karyawan terhadap Kinerja Karyawan pada CV Cibalung Happy Land Bogor. JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi), Universitas Pakuan, 1(1), 1-5.
Zheng W. Kaur, Sharan dan Wei Jun. 2010. New Development of Organizational Commitment: A Critical Review (1960-2009). African Journal of Business Management, 4 (1), 012-020.
Zulkarnaen, W., & Suwarna, A. (2017). Pengaruh Insentif Terhadap Kinerja Karyawan Di Bagian Mekanik PT. Erlangga Aditya Indramayu. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 1(1), 33-52. DOI: https://doi.org/10.31955/mea.vol1.iss1.pp33-52
Adnan, Sonia, Abir Nhaily, and Hongyu Wang. 2018. To Evaluate and Study the Relationship between Employee’s Commitment and Individual: A Quantitative Approach-Case Study of Kansai Paints. Thesis. Kalmar, Sweden: Linnaeus Unversity.
Afroz, Nushrat Nahida. 2018. Effects of Training on Employee Performance: A Study on Banking Sector, Tangail Bangladesh. Global Journal of Economics and Business, 4 (1), 111-124.
Akingbola, Kunle, Sean Edmund Rogers, and Alina Baluch. 2018. Change Management in Nonprofit Organizations: Theory and Practice. Cham, Switzerland: Palgrave Macmillan.
Aleinein, Alaa Abu. 2016. The Impact of Job Involvement on Job Performance at UNRWA Gaza Field Office. Thesis, Master of Business Administration, The Islamic Univesity of Gaza, Palistine.
Al-Mzary, Maaly M., Al-Rifai, Abedallah, D.A., and Al-Momany, Mohammed Omer Eid. 2015. Training and Its Impact on the Performance of Employees at Jordanian Universities from the Perspective of Employees: The Case of Yarmouk University. Journal of Education and Practice, 6 (32), 128-140.
Azzahra, Fariha dan Tri Maryati. 2016. Dampak Job Involvement dalam Peningkatan Kinerja Melalui Komitmen Organisasional (Studi pada Kantor Badan Perencanaan Pembangunan Daerah Provinsi Daerah Istimewa Yogyakarta). Jurnal Bisnis: Teori dan Implementasi, 7 (2), 301-324.
Birdie, Arvind K. and Jain, Madhu. 2016. Organizational Behavior and Virtual Work: Concepts and Analytical Approach. Oakville, Canada: Apple Academic Press.
Brown, Timothy A. 2013. Latent Variabel Measurement Models. in Little Todd D. The Oxford Handbook of Quantitative Methods, Volume 2: Statistical Analysis. New York: Oxford Unviersity Press.
Colquitt, J., LePine, Jeffery A., and Wesson, Michael J. 2019. Organizational Behavior: Improving Performance and Commitment in the Workplace, (6th ed). New York: McGraw-Hill Education.
Cummings, Thomas G. and Worley, Christoper G. 2014. Organization Development dan Change, (10th ed). Stamford: Cengage Learning.
Dabir, A. R. and Azarpira, M. 2017. Organizational Commitment and Its Impact on Employees’ Individual Interactions. International Journal Human Capital Urban Manage, 2 (1), 49-56.
Dahmiri dan Sakta, Kharisma. 2014. Pengaruh Pelatihan terhadap Kinerja Pegawai Dinas Pendidikan Kabupaten Sarolangun. Jurnal Mankeru, 3 (1), 374-463.
Dinesh, Thevaranjan and Ragel, V. R. 2016. The Impact of Employee Performance on Service Quality. Journal for Studies in Management and Planning, 2 (2), 396-410.
Dobrai, Katalin and Farkas, Ferenc. 2016. Nonprofit Organizations from the Perspective of Organizational Development and Their Influence on Professionalization. Nase Gospodarstvo Our Economy, 62 (2), 25-32.
Gatignon, Hubert. 2014. Statistical Analysis of Management Data, (3rd ed). New York: Springer Science and Business Media.
Gusmarni dan Kasmiruddin. 2018. Pengaruh Keterlibatan dan Komitmen Organisasi terhadap Kinerja Kaaryawan pada Rumah Sakit Ibu dan Anak Milano Teluk Kuantan. Jurnal Online Mahasiswa (JOM) FISIP, Universitas Riau, 5(2), 1-10.
Hair, Jr. Joseph F., Hult, G. Tomas M., Ringle, Christian M., and Sarstedt, Marko. 2017. A Primer on Partial Least Squares Structural Equaation Modeling (PLS-SEM), 2nd ed). Los Angeles: Sage.
Hartomo, Nurul Khastelia dan Luturlaen, Bachruddin Saleh. 2020. Pengaruh Pelatihan terhadap Kinerja Karyawan Kantor Pusat PT Pos Indonesia (Persero) Bandung. Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), 4 (1), 200-207.
Hanfiah dan Juhadi. 2020. Pengaruh Pelatihan dan Pengalaman Kerja terhadap Kinerja Karyawan di Rumah Sakit Bersalin Kota Bandung. Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), 4 (1), 333-349.
Kasaya, Mildred A. and Mercy, Gacheri Munjuri. 2018. Effect of Employee Involvement on Job Performance in the Medical Research Industry in Kenya. International Journal of Economics, Commerce and Management, 6 (5), 826-847.
Kakinsale, A., Tumbel, A.L., dan Sendow, Greis M. 2015. Pengaruh Keterlibatan Kerja, Lingkungan Kerja, dan Kompensasi terhadap Kinerja Karyawan pada PT Bangun Wenang Beverages Manado. Jurnal EMBA, 3 (1), 900-911.
Metin, Kaplan and Asli, Kaplan. 2018. The Relationship Between Organizational Commitment and Work Performance: A Case of Industrial Enterprise. Journal of Economic and Social Development (JESD), 5 (1), 46-50.
Mustafa, Abdallah Shamim and Okeyo, Washington. 2018. Relationship Between Employee Performance and Customer Service Quality in Kenya Bureau of Standars. Research Journali’s Journal of Human Resource, 6 (5), 2-17.
Noe, Raymond A. 2010. Employee Training and Development, (5th ed). New York: McGraw-Hill/Irwin.
Nurandini, Arina dan Lataruva, Eisha. 2014. Analisis Pengaruh Komitmen Organisasi terhadap Kinerja Karyawan (Studi pada Pegawai Perum PERUMNAS Jakarta). Jurnal Studi Manajemen dan Organisasi, 11, 1-5.
Odero, Jackline A. and Makori, Ezekiel. 2018. Employee Involvement and Employee Performance: The Case of Part Time Lecturers in Public Universities in Kenya. International Journal of Management and Commerce Innovations, 2, 1169-1178.
Paryati, Praningrum dan Susetyo, Sugeng. 2018. Pengaruh Keterlibatan Kerja terhadap Kinerja Pegawai dengan Mediasi Komitmen Organisasi pada Beberapa Kantor Dinas di Kota Bengkulu. Management Insight, 13 (1), 114-125.
Permata, Lolyta. 2016. Pengaruh Kinerja Karyawan terhadap Kualitas Pelayanan Klaim pada PT Prudential Life Assurance Pru Future Team Syariah Pekanbaru. Jurnal Al-Hikmah, 13 (2), 153-172.
Permatasari, D., Nurmalasyiah, dan Noor, Muhammad. 2018. Pengaruh Kinerja Pegawai terhadap Kualitas Pelayanan pada Kantor Desa Rodok, Kecamatan Dusun Tengah, Kabupaten barito Timur. JAPB, 1 (1), 33-51.
Petalolo, Ilham. 2013. Pengaruh Kinerja terhadap Kualitas Pelayanan Pegawai Dinas Pekerjaan Umum Provinsi Sulawesi Tengah. E-Jurnal Katalogis, 1 (7), 112-122.
Riza, Fandi A., Hariri, A., Prohimi, A., dan Juariyah, Lohana. 2017. Pengaruh Kompensasi dan Keterlibatan Kerja terhadap Kinerja Karyawan. E-Journal UMY EKOBIS-Ekonomi Bisnis, 22 (1), 58-66.
Rizwan., Musnadi, S., dan Faisal. 2018. Pengaruh Budaya Organisasi dan Keterlibatan Kerja terhadap Komitmen Organisasi serta Implikasinya pada Kinerja Karyawan RSUD Meuraxa Kota Banda Aceh. Jurnal Magister Manajemen Fakultas Ekonomi dan Bisnis Unsyiah, 2 (1), 78-87.
Roniwati. 2016. Pengaruh Kinerja Pegawai terhadap Kualitas Pelayanan Pengujian Kendaraan Bermotor di Dinas Perhubungan, Komunikasi dan Informatika, Kabupaten Mamuju Utara. R-Jurnal Katalogis, 4(2), 154-164.
Sapitri, Rianty. 2016. Pengaruh Komitmen Organisasi terhadap Kinerja Karyawan Perusahaan Listrik Negara Area Pekanbaru. Jurnal Online Mahasiswa (JOM) FISIP, Universitas Riau, 3(2), 1-9.
Sekaran, Uma and Bougie, Roger. 2016. Research Methods for Business: A Skill-Building Approach, (7th ed). London: John Wiley dan Sons.
Septiadi, Sebastianus A., Sintaasih, Desak K., dan Wibawa, I Made A. 2017. Pengaruh Keterlibatan Kerja terhadap Kinerja dengan Pemediasi Komitmen Organisasional. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 6 (8), 3103-31-32.
Sethi, Aradhana and Mittal, Kavita. 2016. A Study of Job Involvement among Senior Secondary School Teachers. International Journla of Applied Research, 2 (2), 205-209.
Sugiarti., Hartati, Tuti dan Amir, Hafniza. 2016. Pengaruh Pelatihan Kerja terhadap Kinerja Karyawan pada PT Padma Ardya Aktuaria Jakarta. Jurnal Epigram, 13 (1), 13-20.
Supit, T. J.P., Tampi, J. R.E., dan Londa, V. Y. 2015. Pengaruh Kinerja Pegawai terhadap Kualitas Pelayanan di Perusahaan Daerah Air Minum (PDAM) Kota Tomohon. SOCIETY, Jurnal Ilmu Sosial dan Pengelolaan Sumberdaya Pembangunan, XVII, 1-15.
Sutanto, Eddy M., dan Ratna, Athalia. 2015. Pengaruh Komitmen Organisasional terhadap Kinerja Karyawan Berdasarkan Karakteristik Individual. Bisma Jurnal Bisnis dan Manajemen, 9 (1), 56-70.
Triasmoko, D., Mukzam, M.D., dan Nurtjahjono, G.E. 2014. Pengaruh Pelatihan Kerja terhadap Kinerja Karyawan (Penelitian pada Karyawan PT Pos Indonesia (Persero) Cabang Kota Kediri. Jurnal Administrasi Bisnis (JAB), 12 (1), 1-10.
Wati, Lela Nurlaela. 2018. Metodologi Penelitian Terapan. Aplikasi SPSS, EVIEWS, Smart PLS dan AMOS, (Edisi Kedua). Bekasi: CV. Pustaka Amri.
Widiaswari, Roro Rukmini. 2012. Pengaruh Kinerja Aparatur Pemerintah terhadap Kualitas Pelayanan Publik di Kecamatan Banjar Baru. Jurnal SPREAD, 2 (2), 169-182.
Yusnita, Nancy dan Fadhil, Feriza. 2015. Pengaruh Pelatihan Karyawan terhadap Kinerja Karyawan pada CV Cibalung Happy Land Bogor. JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi), Universitas Pakuan, 1(1), 1-5.
Zheng W. Kaur, Sharan dan Wei Jun. 2010. New Development of Organizational Commitment: A Critical Review (1960-2009). African Journal of Business Management, 4 (1), 012-020.
Zulkarnaen, W., & Suwarna, A. (2017). Pengaruh Insentif Terhadap Kinerja Karyawan Di Bagian Mekanik PT. Erlangga Aditya Indramayu. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 1(1), 33-52. DOI: https://doi.org/10.31955/mea.vol1.iss1.pp33-52
Published
2020-11-04
How to Cite
Setyawan, I., & Fatoni, A. (2020). MENINGKATKAN PELAYANAN MASYARAKAT MELALUI PENINGKATAN KINERJA ANGGOTA PADA ORGANISASI NIRLABA. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 4(3), 1455-1482. https://doi.org/10.31955/mea.v4i3.598
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